Veterinary Client Service Representative – Primary Care (PT) at Pieper Veterinary

New Haven, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

20.75

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Veterinary Terminology, Communication Skills, Interpersonal Skills, Calm Under Pressure, Multi-tasking, Team Collaboration, Reliability, Punctuality, Empathy, Problem Solving, Flexibility, Learning Orientation

Industry

Veterinary Services

Description

Description Are you passionate about providing exceptional customer service and making a difference in the lives of pets and their owners? We are excited to announce the opening of our brand-new primary care location – Elm City Vet – Primary Care. We are looking for a dedicated Veterinary Client Service Representative to join our team! As the first point of contact for our clients, you will play a crucial role in creating a welcoming and positive experience for both pets and their families. If you are a compassionate, detail-oriented professional with a love for animals, this is your chance to be part of something truly special! Our vision is a simple one, to make the community and the animals and people in it happier and healthier. Elm City Vet is located right on vibrant Orange Street in the heart of New Haven. This brand-new build will feature a spacious lobby to give pets and their families ample space to comfortably relax. Our five exam rooms feature double entry to not only maximize efficiency but also promote a safe environment for all pets and their people. Pieper Veterinary is a highly respected family of emergency, specialty, urgent care and primary care hospitals in CT, PA, MA, and ME. About You: We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease. We are seeking a Client Service Representative who will thrive in a fast-paced, high-volume setting. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are an additional plus but not required. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference. Compensation: Based on experience starting at $16.50-$20.75 depending on experience. Schedule: This is a part-time position: Tuesday and Friday - 9:45am-8pm Saturday rotation - 9:45am-4pm Closed on holidays! What’s in it for you? Supportive culture with social events & team building Competitive paid time off & holidays Career Growth & Training Opportunities Comprehensive medical, dental, and vision insurance Mental Health Focused Services 401(k) plan with a strong employer match Up to 75% employee pet care discount Annual uniform allowance We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with! Requirements Previous experience in a customer service role, preferably in a veterinary setting, is preferred. Familiarity with veterinary terminology or a willingness to learn. Excellent verbal and written communication skills to interact with clients, and staff. Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets. Ability to handle challenging client situations with tact, patience, and understanding. Ability to manage multiple tasks simultaneously in a fast-paced environment. Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations. Flexibility to assist with other duties as needed and work effectively in a team-oriented environment. Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service. Ability to remain calm and composed under pressure, especially in high-stress or emotional situations. Willingness to continue learning and stay updated on best practices in client service and veterinary care. #ACP2

Responsibilities

As a Veterinary Client Service Representative, you will be the first point of contact for clients, ensuring a welcoming and positive experience for pets and their families. You will also assist with managing client communications and clinic operations in a fast-paced environment.