Veterinary Customer Service Representative at Ethos Veterinary Health

West Springfield, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

25.0

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Client Relationship Management, Medical Triage Coordination, Financial Transactions, Medical Recordkeeping, Interpersonal Communication, Organization, Conflict Resolution, English Fluency, Patient Care Coordination

Industry

Veterinary Services

Description

Join Our Team at VESH as a Customer Service Representative (Client Liaison)! Are you passionate about animals and have a knack for excellent customer service? We are seeking a Client Liaison to join our dedicated team at VESH – South Deerfield! Compensation: $20 - $25 Pending knowledge & experience Shift Differential: 4p - 12a: Base + $2 Available Schedules: Full-time Four 9-hour shifts 2nd shift Benefits: At VESH, we believe in investing in our team's growth and development. Here's what we offer: CE Allowance + Paid Shoe Stipend Scrubs provided by VESH at no cost to the employee! Paid Time + Sick Time Off Employee Pet Discount/Immediate Family Member Discount 401k with employer match Medical/Dental/Vision + HSA/FSA Options Short/Long Term Disability & Life Insurance Options Key Responsibilities: As the first point of contact for our clients, you will play a crucial role in creating a positive and welcoming experience for both pets and their owners. Warm & Responsive Communication: Act as the first point of contact with clients, responding to inquiries in a warm, friendly, and confident manner. Promote our culture of excellence and commitment to high-quality customer service and patient care. Client Experience Management: Manage the client's journey, from gathering accurate client/patient information to invoicing. Ensure clients fully understand their pet's situation and associated charges. Medical Assessment: Helping clients understand their pet’s condition by escalating calls to medical staff to help determine the appropriate course of action. Triage Management: Coordinate triage for walk-in patients by calling nursing staff for evaluations. Hand off patients to nursing staff calmly and confidently. Central Communication Hub: Serve as the central contact between clients, medical, and management teams. Direct information and inquiries to appropriate personnel. RDVM Inquiries & Reception Management: Handle RDVM callbacks, faxes, and inquiries. Oversee reception area operations, including financial transactions and medical recordkeeping. Qualifications You have a demonstrated track record of excellence in client service and a genuine passion for creating memorable experiences. Your commitment to going above and beyond sets the stage for a truly rewarding experience for our clients! You have the extraordinary ability to articulate ideas clearly, foster meaningful connections, and navigate intricate scenarios effortlessly. You possess an innate talent for organizational brilliance, where every detail finds its perfect place, and efficiency becomes second nature. Your ability to foster a warm atmosphere will not only make clients feel comfortable but will also contribute to a memorable and positive experience for both clients and their cherished pets. We're seeking an individual with unparalleled interpersonal finesse, someone who not only excels at developing relationships but truly masters the art of maintaining positive working connections. Fluent English skills (speaking & reading) are required for the role. What to Expect: A Supportive Environment: Join a team that works like a TEAM. We foster a welcoming atmosphere where every team member feels valued, supported, and encouraged to grow. From seasoned experts to those just starting out, we believe in mentorship and collaboration. Opportunities for Growth: At VESH, learning never stops. Our experienced Doctors and Technicians take pride in mentoring and guiding newer team members. You'll have the chance to expand your knowledge and refine your skills in a supportive environment. Commitment to Excellence: We believe in providing nothing but the best for our patients. Our team utilizes cutting-edge equipment and techniques to deliver top-notch care, ensuring every pet receives the treatment they deserve. About Us: Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training along with providing critical & emergency pet care. We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, and of course Emergency and Critical Care. Why Choose Us? Variety and Challenge: Every day brings new challenges and opportunities to learn. You'll never feel stuck in a routine at VESH, where every case is unique and every patient deserves personalized care. Making a Difference: Join a team where your contributions truly matter. Whether it's saving a life in an emergency situation or providing comfort to a pet in need, your work at VESH has a meaningful impact on the lives of animals and their families. Professional Development: We're committed to helping you reach your full potential. From continuing education opportunities to hands-on training, we invest in your growth and development every step of the way. For more information about our hospital, please visit https://www.veshdeerfield.com. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Responsibilities

Act as the primary point of contact for clients, managing the entire journey from initial inquiry and medical triage to invoicing. Coordinate communication between clients, medical staff, and management to ensure high-quality patient care.