Veterinary Customer Service Representative at Family Pet Health Center

Mattawan, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Phone System Management, Appointment Scheduling, Medical Records Maintenance, Communication, Coordination, Empathy, Professionalism, Multitasking, Organization, Practice Management Software, Team Focus, Detail-Oriented

Industry

Veterinary Services

Description

Do you love animals and people? Are you the kind of person who can turn someone’s stressful day into a better one with a smile and a kind word? If so, we’d love to meet you! We’re looking for a friendly, energetic, and organized Veterinary Customer Service Representative to be the welcoming face (and voice!) of our practice. This role is perfect for someone who thrives in a fast-paced environment, loves helping others, and wants to make a real difference in the lives of pets and their families. 💛 About Us We are a community-focused veterinary hospital dedicated to providing high-quality care to pets and outstanding service to their families. Our team values professionalism, kindness, and collaboration. We strive to create a welcoming, supportive environment for both clients and staff — because culture matters. 🌟 What You’ll Do As a key member of our front desk team, you’ll: Deliver outstanding client service in a fast-paced veterinary setting Manage a high-volume phone system and schedule appointments efficiently Check patients in and out while maintaining accurate medical records Communicate clearly with clients regarding estimates, services, medications, and hospital policies Coordinate with technicians and veterinarians to support smooth daily operations Handle emotional or sensitive client situations with empathy and professionalism Maintain a clean, organized, and welcoming front desk area You’ll play a vital role in shaping every client’s experience — and we truly value that. 🐾 We’re Looking For Someone Who: Has 2+ years of customer service experience (veterinary, medical, or healthcare preferred) Communicates clearly, confidently, and kindly Excels at multitasking and staying organized in a busy environment Has experience with practice management software (preferred) Remains calm and professional in emotional or high-pressure situations Is reliable, detail-oriented, and team-focused Has genuine compassion for pets and the people who love them 🎉 What You’ll Get: Competitive pay based on veterinary CSR experience Supportive leadership and a positive, respectful team culture Opportunities for growth within the practice Employee pet care discounts Uniform allowance A clinic that values experience, accountability, and collaboration Daily puppy kisses and kitty cuddles (the best perk!) 🐶🐱 If you’re an experienced CSR looking for a clinic where your skills are appreciated and your contributions truly matter, we can’t wait to hear from you. Apply today and help us make tails wag every day!

Responsibilities

The representative will deliver outstanding client service in a fast-paced veterinary setting by managing high-volume calls, scheduling appointments, and handling patient check-ins and check-outs accurately. This role involves clear communication with clients about services and policies while coordinating closely with veterinary staff for smooth daily operations.