Veterinary Customer Service Representative at Pet Vet Family Pet Care Center

Kalamazoo, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Multitasking, Problem-Solving, Practice Management Software, Organizational Skills, Empathy, Compassion

Industry

Research Services

Description

Experienced Client Service Representative (CSR) Family Pet Health Center – Mattawan, MI Family Pet Health Center is seeking an experienced Client Service Representative to join our compassionate, team-oriented veterinary practice in Mattawan, MI. If you have a strong background in customer service—ideally in a veterinary or medical setting—and take pride in creating exceptional client experiences, we’d love to meet you. About Us We are a community-focused veterinary hospital dedicated to providing high-quality care to pets and outstanding service to their families. Our team values professionalism, kindness, and collaboration, and we strive to create a welcoming, supportive environment for both clients and staff. Responsibilities Deliver outstanding client service in a fast-paced veterinary setting Manage a high-volume phone system and schedule appointments efficiently Check patients in and out while maintaining accurate medical records Communicate clearly with clients regarding estimates, services, medications, and hospital policies Coordinate with technicians and veterinarians to support smooth daily operations Handle emotional or sensitive client situations with empathy and professionalism Maintain a clean, organized, and welcoming front desk area Qualifications 2+ years of customer service experience, preferably in a veterinary, medical, or healthcare setting Strong communication, multitasking, and problem-solving skills Experience with practice management software preferred Ability to stay calm and organized in a fast-paced environment Reliable, detail-oriented, and team-focused Genuine compassion for pets and their people Benefits & Perks Competitive pay based on veterinary CSR experience Supportive leadership and a positive, respectful team culture Opportunities for growth within the practice Employee pet care discounts A clinic that values experience, accountability, and collaboration Uniform allowance If you’re an experienced CSR looking for a clinic where your skills are valued and your contributions truly matter, apply today and join the Family Pet Health Center team!

Responsibilities

Deliver outstanding client service in a fast-paced veterinary setting and manage a high-volume phone system. Communicate clearly with clients regarding estimates, services, medications, and hospital policies.