Veterinary Emergency Administrative Liaison at Metropolitan Veterinary Associates

Norristown, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

24.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Coordination, Client Service, Patient Advocacy, Medical Terminology, Veterinary Disease Processes, Multitasking, Triage, Medical Records Management, Team Collaboration, Clinical Insight, Attention To Detail, Organization, Computer Systems Proficiency, Emergency Care Support, Client Updates

Industry

Veterinary Services

Description

Description Critical Care, Compassion, and Collaboration Are you a veterinary professional with a strong clinical background, top-tier communication skills, and a passion for providing compassionate support to both patients and their families? At Metropolitan Veterinary Associates (MVA), we recognize that Veterinary Emergency Administrative Liaison are the heart of coordination in our emergency service—ensuring patients receive the care they need while clients feel informed and supported every step of the way. Our Mission Our goal is simple but profound: to improve the lives of pets, their families, and our community by providing compassionate, high-quality specialty and emergency care. If you share our passion for animal well-being and collaborative teamwork, we’d love you to explore this opportunity. Who We Are We are a leading specialty and emergency hospital, housed in a state-of-the-art 25,000-square-foot facility equipped to handle a wide range of complex cases. With 13 specialty departments—including Internal Medicine, Surgery, Emergency & Critical Care, Cardiology, and more—our collaborative team approach ensures comprehensive care for every patient. Our culture is anchored in continuous learning, mentorship, and mutual support, creating an environment where you can grow alongside experts in their fields. What You’ll Do As an Veterinary Emergency Administrative Liaison, you’ll serve as a key communicator and coordinator in our fast-paced Emergency and Critical Care Department. In this role, you will: Provide empathetic updates to clients and referring veterinarians regarding patient status Coordinate patient flow between emergency and specialty teams Facilitate discharges, triage messages and calls, and follow up with pet owners post-visit Participate in rounds and maintain up-to-date knowledge of all ECC patients Communicate closely with doctors, nurses, and support staff to ensure seamless care Support daily operations by overseeing referrals, managing appointment flow, and addressing urgent client concerns Utilize sound medical knowledge and clinical insight to advocate for both patient care and client experience We don’t just get through the workday; we embrace the challenges and triumphs that come with providing advanced critical care. You’ll be surrounded by professionals who share your commitment to excellence and a genuine passion for animal welfare. Anticipated Schedule This is a full-time position with the following available schedule: Sunday 6am-4pm Wednesday 9am-7pm Thursday 9am-7pm Friday 6am-4pm Please note that some holidays are required. Compensation Starting at $24.00/hour What’s in It for You? At MVA, we take care of our team in the same way we care for our patients—wholeheartedly. We offer: Supportive culture with social events & team-building activities Competitive paid time off & holiday pay Paid volunteer time off Education Assistance Program & tuition reimbursement Career growth & training opportunities to help you advance your skills and knowledge supported by our dedicated Education and Development team. Continuing education paid time off and allowance Comprehensive medical, dental, and vision insurance Mental health-focused services to ensure you thrive both personally and professionally Pet adoption reimbursement 401(k) plan with a strong employer match Significant employee pet care discount Annual uniform allowance so you’re always prepared for the next case A workplace where you’ll feel valued, heard, and excited to come to work each day We know changing jobs can be a big step. We treat every interview as confidential, and if you’d prefer an informal conversation first, we’re happy to do that. We genuinely love what we do and welcome the chance to share our passion with you. Requirements What We’re Looking For We’re seeking an experienced veterinary professional who thrives in a dynamic, high-pressure environment and takes pride in delivering exceptional client service while supporting seamless patient care. Our ideal candidate has: Minimum 1 year of experience in a clinical veterinary setting (emergency experience preferred) Strong knowledge of medical terminology, medications, and veterinary disease processes Highly skilled in communication, multitasking, and client service under pressure Comfortable working collaboratively in a fast-paced, high-stress environment Detail-oriented and organized with proficiency in computer systems and medical records Passionate about patient advocacy and professional growth If you’re ready to grow your skills, make a genuine difference, and work alongside people who share your passion for exceptional veterinary care, then this is your invitation to join Metropolitan Veterinary Associates. Apply today and take the next step in an exciting, fulfilling career! #ACP1

Responsibilities

This role serves as a key communicator and coordinator in the Emergency and Critical Care Department, providing empathetic client updates, coordinating patient flow between specialty teams, and facilitating discharges. Responsibilities also include participating in rounds, managing referrals and appointments, and utilizing medical knowledge to advocate for patient care and client experience.