Veterinary Practice Manager at Prism Veterinary Dentistry

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

85000.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Team Management, Financial Oversight, Client Services, Strategic Planning, Workflow Management, Staff Mentoring, Recruitment, Performance Evaluations, Cash Handling, Accounts Receivable, KPI Monitoring, Compliance, Interpersonal Communication, Veterinary Operations, Specialty Dentistry

Industry

Veterinary Services

Description

Who We Are: Prism Veterinary Dentistry is reimagining what specialty care looks like for pets, for clients, and for the veterinary professionals who make it all possible. As New York City’s first stand-alone referral practice dedicated exclusively to veterinary dentistry and oral surgery, Prism offers an environment where deep expertise, cutting-edge technology, and compassionate care converge. We are located at 19 West 21st Street in Manhattan. We’re proud to be part of a small but growing movement to raise the bar for both patient care and workplace culture. At Prism, you’ll find a schedule designed with balance in mind, a leadership team that listens, and a spirit of innovation that keeps us constantly evolving. Whether you’re drawn to the precision and complexity of dentistry, the chance to work in a highly specialized field, or simply the opportunity to be part of a kind and passionate team, Prism is a place to thrive. We’re looking for a dynamic Practice Manager who thrives in a high-performing, high-touch environment and is energized by the opportunity to lead at one of the most distinctive practices in the city. As Practice Manager at Prism, you’ll take the helm of daily operations alongside our Founding Medical Director, Dr. Ford, driving both clinical excellence and business success. This is your chance to play a key role in shaping the future of veterinary dentistry while mentoring a collaborative, tight-knit team that cares deeply about their patients and each other. From guiding workflows to elevating client service, you’ll be the force behind the scenes that keeps our clinic operating at peak performance. We’re seeking someone who leads with integrity, thinks strategically, and is ready to build on the incredible foundation we've already laid. If you’re passionate about specialty medicine and want to make a real impact in a place that’s anything but ordinary, we’d love to meet you. What You’ll Do Operational Leadership • Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence • Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments • Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance • Ensure compliance with all applicable local, state, and federal regulations Team Management & Development • Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff • Foster a positive, collaborative workplace that encourages continuous learning and professional development • Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention Finance • Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box • Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund) • Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership • Review monthly P&Ls and help track goals and hospital progress • Monitor and follow up on accounts receivable to ensure timely resolution Patient Care & Client Services • Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction • Oversee client service standards, including communication, follow-up, and overall experience • Address escalated client concerns with empathy and professionalism • Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs Strategic Planning & Growth • Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time • Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows • Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility Qualifications Minimum 2 years of leadership experience in a veterinary or medical hospital setting Strong understanding of veterinary operations; specialty surgery or dentistry specific workflow experience preferred Bachelor's Degree in hospital administration, business management, or a related field preferred Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals Passion for animal welfare and a deep commitment to delivering exceptional patient care What We Offer: The salary range for this role is: $78,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies Comprehensive medical, dental and vision coverage FSA/HSA Generous paid time off, up to 120 hours of PTO per year 401(k) with a company match Paid Parental Leave Scrub Allowance Elective benefits through MetLife Employee pet discounts Discounted pet insurance Continued Education: We know great leaders never stop learning. As a Practice Manager, you’ll be eligible to receive unlimited CE registration reimbursement for management courses, leadership conferences, veterinary business seminars, and more. Want to grow as a people leader, business strategist, or industry expert? We’ve got your back. You'll also have support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses. When you grow, your team thrives, and we’re all in on both. We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You. NYS Pay Range $78,000—$85,000 USD

Responsibilities

The Practice Manager will partner with the Medical Director to lead daily operations, ensuring alignment between clinical goals and business success, while overseeing workflows, client service standards, and team performance across all departments. Key duties include managing staff development, handling daily finances, monitoring key performance indicators, and addressing escalated client concerns.