Veterinary Reception, Client Care, Calgary North Animal Hospital (Contract) at VCA Animal Hospitals

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multiline Phone System, Appointment Scheduling, Email Correspondence, Invoicing, Billing, General Housekeeping, Empathy, Organization, Motivation, Communication, Teamwork, Veterinary Services Knowledge, Pet Care, Reception Duties, Client Care

Industry

Veterinary Services

Description

Veterinary Reception, Client Care Location: Calgary, AB Fixed-term contract position Calgary North Animal Hospital & 24 hour Emergency Service is currently welcoming full-time Veterinary Reception, Client Care to join our team on a fixed-term basis. This role includes some evenings, weekends and overnights. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! Create a warm and welcoming environment for our patients and pet parents Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments Scheduling appointments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment General housekeeping duties; cleanliness of reception area, pet holding areas and common areas Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments Previous customer service or front desk experience in hospitality is an asset! No experience with animals, no problem, so long as you love pets! What VCA Canada Offers Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you! RRSP Employer 5 % Match Program – saving for your future just got easier! A caring culture of Wellness and Appreciation! Competitive wages and benefits! Annual uniform allowance Exceptional career development: there is room to grow here! Employee Assistance Program Referral Bonus Rewards Opportunities to give back in your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps! Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Responsibilities

The Veterinary Reception, Client Care role involves creating a welcoming environment for clients and their pets, managing appointments, and handling invoicing and billing. The position also includes general housekeeping duties and assisting veterinary staff as needed.