ABOUT US

AllPets is a busy Small Animal Veterinary Hospital located in the bustling town of Drogheda. We offer high-quality care in a welcoming environment to all our patients and their owners. Our premises is equipped with modern facilities to cater for all kinds of medical and surgical emergencies, some referral work and general first opinion care. Our facilities include:

• Designated dog and cat waiting areas, consultation rooms and patient wards
• 2 operating theatre spaces
• 3 consultation rooms, operating theatre, prep room, kennels and staff canteen
• Diagnostic equipment including digital x-ray, ultrasound, dentistry, and in-house blood analyzers

Our team is made up of 24 experienced, driven professionals: 7 Veterinary Surgeons, 9 Veterinary Nurses, 3 Receptionists, 3 Animal Care Assistants, 1 Accounts Administrator and a Practice Administrator. We have a collaborative, supportive and friendly environment focused on excellent patient care and staff development.

ABOUT YOU

We are looking for a trustworthy and proactive individual who thrives in a busy, client-focused setting. The successful applicant must have:

• Previous receptionist or front-of-house experience in a customer service environment
• Strong IT skills – comfortable with Microsoft Outlook, navigating multiple systems, and data entry
• Experience with cash handling and confident discussing payments with clients
• Excellent communication and interpersonal skills
• High standards of cleanliness and organisation
• Team-oriented and willing to support others as needed
• Passion for animal welfare

THE ROLE:

We are seeking a friendly, confident, and organised receptionist to join our dynamic and experienced team. This is a client-facing role that requires exceptional communication and multitasking skills. You’ll be working in a fast-paced environment, providing front-of-house support and ensuring smooth day-to-day operations at our small animal practice.

KEY RESPONSIBILITIES:

• Greeting clients and managing appointments using our tailored booking system (Merlin)
• Answering phone calls and responding to client queries professionally and efficiently
• Handling payments, processing transactions, and managing end-of-day cash procedures
• Managing stock levels and assisting with deliveries, including light lifting
• Maintaining cleanliness and high standards throughout the practice
• Supporting the wider team with general administrative duties
• Building product knowledge to assist clients with queries