OVERVIEW

We are seeking a compassionate and organized Veterinary Receptionist to join our dedicated team. In this role, you will be the first point of contact for pet owners and their beloved animals, providing exceptional customer service while assisting with the daily operations of our veterinary clinic. Your ability to multitask and communicate effectively will be essential in ensuring a welcoming environment for both clients and their pets. This role is perfect for someone who loves animals, enjoys helping people, and thrives in a fast-paced yet supportive environment.

ABOUT US

We are a privately owned veterinary practice run by two female veterinarians who are passionate about creating a supportive, family-like clinic environment. At Crown Pointe Animal Hospital, we’re small but a tight-knit team that values kindness, teamwork, and compassion for both our clients and their pets. We believe in work-life balance, a fair wage, and maintaining a healthy work environment where everyone feels respected and heard.

EXPERIENCE

The ideal candidate will possess:

• Previous experience in a veterinary or animal care setting is preferred
• Strong communication skills to interact effectively with clients and team members
• Excellent organizational skills to manage multiple tasks simultaneously
• A passion for animal welfare and a commitment to providing outstanding service

As a Veterinary Receptionist, your responsibilities will include:

• Greeting clients and their pets warmly upon arrival
• Scheduling appointments and managing the clinic’s calendar
• Answering phone calls and responding to inquiries with professionalism
• Triage appointment requests based on urgency
• Processing patient records and maintaining accurate files
• Handling billing and payment transactions efficiently
• Assisting veterinary staff with laboratory tasks when necessary
• Ensuring the reception area is clean, organized, and welcoming
• Providing clients with information about services, products, and pet care