Veterinary Receptionist- Full Time

at  RSPCA NSW

• 40% Royal Canin Discount for your beloved pets + Discounted Vet Services
• Enjoy onsite parking & working in the newly renovated Sydney Veterinary Hospital
• Generous training and education opportunities + Supportive team environment
  RSPCA NSW is Australia’s best known and most respected animal welfare organisations, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.
  We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving ‘furever’ homes.
  The Veterinary Receptionist position has been established to be the first point of contact for members of the public. They are responsible for general receptionist duties such as making appointments, responding to a range of queries, greeting visitors, and providing a consistently high level of customer service.

Position Responsibilities:

• Making appointments for veterinary services and responding to a variety of customer queries via phone or email.
• Greeting all visitors to the clinic.
• Maintaining cleanliness in the reception and waiting areas.
• Providing advice to customers on animal care, recommending retail and preventative products.
• Liaising between internal and external stakeholders, including clinic customers and veterinarians.
• Maintenance of reception area and consult room supplies.
• General administration duties. Comply with all RSPCA NSW policies and procedures, as implemented, varied or replaced from time to time.
• Demonstrate personal leadership in the implementation of RSPCA NSW’s Work Health & Safety (WHS) management system, facilitate its effectiveness by ensuring adequate resources are available, and that all employees are aware of their WHS obligations, and that one’s personal behaviour model’s the organisation’s commitment to WHS.

About You:

• Qualifications in administration or similar (advantageous)
• Previous reception or customer service experience
• Strong interpersonal and communication skills and can effectively collaborate within a team

• Making appointments for veterinary services and responding to a variety of customer queries via phone or email.
• Greeting all visitors to the clinic.
• Maintaining cleanliness in the reception and waiting areas.
• Providing advice to customers on animal care, recommending retail and preventative products.
• Liaising between internal and external stakeholders, including clinic customers and veterinarians.
• Maintenance of reception area and consult room supplies.
• General administration duties. Comply with all RSPCA NSW policies and procedures, as implemented, varied or replaced from time to time.
• Demonstrate personal leadership in the implementation of RSPCA NSW’s Work Health & Safety (WHS) management system, facilitate its effectiveness by ensuring adequate resources are available, and that all employees are aware of their WHS obligations, and that one’s personal behaviour model’s the organisation’s commitment to WHS