Veterinary Receptionist at Lakewood Animal Hospital

Morris, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

18.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Veterinary Terminology, Communication, Empathy, Appointment Scheduling, Payment Processing, Client Relations, Organizational Skills, Attention to Detail, Problem Solving, Teamwork, Professionalism, Time Management, Multi-tasking, Interpersonal Skills, Compassion

Industry

Veterinary

Description

Receptionist – Veterinary Front Desk Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: Clinic Hours Mon,Tues,Thurs,Fri 8-5:30. Some Saturdays 8-12. 35-38 hours Lakewood Animal Hospital is hiring a full-time customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes. What to Expect As you join our team, expect to be supported in your work and home life with: All the benefits you deserve—medical, dental, vision, and retirement for full-time team members—plus an employee pet discount because we know your pets are family, too! Paid time off. Catch your breath with paid holidays and PTO. Take the time you need to recharge. 401(k) with a generous company We invest in your future while you care for our pets today. Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country. Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role. Key Responsibilities: Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured. Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff. Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care. Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail. Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology. Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors. Qualifications: Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role Basic knowledge of veterinary terminology and procedures Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy Ability to maintain a calm, professional, and positive demeanor About Lakewood Animal Hospital We are a leading veterinary practice offering modern primary care for the pets of Morris, IL, as well as the surrounding areas. By providing exceptional care to dogs, cats, pocket pets, and reptiles, we fulfill our vision of creating better days for pets and people

Responsibilities

The Veterinary Receptionist will greet clients and their pets, manage appointment scheduling, and support clinical flow. They will also handle client communications and ensure a welcoming environment.