Are you passionate about animals and enjoy providing exceptional customer service? We are seeking a full-time Veterinary Receptionist to join our dedicated team. This role is essential to creating a welcoming, organized, and professional environment for our clients and their pets.

SKILLS & QUALIFICATIONS

• Exceptional customer service skills – friendly, empathetic, and professional.
• Strong communication abilities – both verbal and written.
• Excellent multitasking and organizational skills in a busy environment.
• Attention to detail with accurate data entry and record-keeping.
• Proficiency with computers and practice management software (experience with veterinary or medical systems is an asset).
• Ability to remain calm under pressure and handle challenging situations with patience and compassion.
• Team-oriented mindset with a willingness to support colleagues and adapt to changing priorities.
• Previous experience in a veterinary clinic, medical office, or customer service role is an asset, but not required.

• Greet clients warmly and ensure a positive experience in person and over the phone.
• Schedule and confirm appointments efficiently.
• Manage multiple phone lines, voicemails, and email inquiries.
• Process payments, handle billing, and maintain accurate client records.
• Prepare, organize, and update patient files with medical histories and documents.
• Support veterinarians and technicians by coordinating patient flow and managing appointment times.
• Maintain confidentiality of client and patient information at all times.
• Ensure the reception area is tidy, organized, and stocked with necessary supplies.