JOB DESCRIPTION

South Tower Animal Hospital, located 15-20 minutes north of Guelph in beautiful south-end Fergus, Ontario is looking for an enthusiastic and energetic Receptionist to join us on a part time (20+ hours/week) basis.

ABOUT US

We are a modern, well equipped Hospital with a bustling general practice, complemented by our on-site laboratory, cold laser therapy, and digital radiography services. We perform surgeries, including orthopedics, in-house in our spacious and brightly lit surgical suite. We have a growing book of wonderful clients who appreciate the care and attention they and their pets receive from us – a dedication to creating memorable customer experiences is behind everything we do.
We are running a FIP study and have over 290 cats enrolled. We are treating these cats with a 90% success rate.

Our Reception team is the face of the clinic. They are the first people clients meet when entering the building, and the last interaction they have before leaving.
Duties for this role include:
- Greet and welcome patients and visitors in a friendly and professional manner
- Answer phone calls, schedule appointments, and manage the front desk area
- Provide excellent customer support and address patient inquiries or concerns
- Perform data entry tasks and maintain accurate patient records
- Assist with administrative duties such as filing, faxing, and scanning documents
- Proofread documents for accuracy and completeness
- Maintain a clean and organized reception area