Veterinary Receptionist at Southern Veterinary Partners

Oceanside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

25.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Empathy, Organizational Skills, Critical Thinking, Veterinary Medical Terminology, Veterinary Software, Documentation, Client Education, Financial Management, Task Prioritization, Compassion, Professionalism, Teamwork, Problem Solving, Attention to Detail

Industry

Veterinary Services

Description

Fire Mountain Veterinary Hospital is committed to maintaining a local, small-town atmosphere that fosters trust and familiarity. We provide personalized and attentive care, ensuring that our clients feel as though their pet is our only patient. Building lifelong relationships with both our clients and their pets is something we truly value. From the moment a client walks through our doors, we want them to feel confident that their pet is receiving the best possible care. We understand that having a sick pet can be a scary and stressful experience for both the client and their pet. That's why we strive to make the experience as easy and comfortable as possible while delivering the necessary medical care. Establishing strong relationships with our clients is a top priority, and we place a high value on client education. We want our clients to understand the rationale behind our recommendations so that they can actively engage in the discussion about their pet's care. Our goal is to empower pet parents to take an active role in their pet's health and treatment plans. If you are looking to join a hospital with an exceptional doctor and a supportive team, where patient care is our top priority, we encourage you to apply today! At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out. As a Receptionist you will: Receive and place calls to clients for the purpose of scheduling. Prioritize multiple tasks in a calm, organized manner. Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc. Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments. Utilize hospital computer systems to document medical records and communicate with clients and teammates. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures. Excellent customer service skills and an exceptional level of communication in a professional manner. Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures. Maintain a positive attitude in all interactions with clients, pets and other teammates. Demonstrate ability to show empathy toward clients and treat pets with compassion and respect. Utilizing standard office/business equipment. Knowledge of veterinary medical terminology and procedures. Flexible schedule including some weekend and holiday shifts. Experience with veterinary software is preferred. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Possession of organizational skills. Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations. Pay range of $20-$25/hour based on experience Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Short Term Disability Paid Time Off (Vacation & Public Holidays) - for eligible positions only SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs Teladoc- FREE doctor access 24/7 Discounted Veterinary Care EAP (Employee Assistance Program) A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people! Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).

Responsibilities

As a Veterinary Receptionist, you will manage client communications, schedule appointments, and maintain accurate pet records. You will also assist clients with financial transactions and provide education on pet health needs.