Veterinary Receptionist at Veterinary Practice Partners

Wilmington, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

16.5

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Veterinary Terminology, Appointment Coordination, Client Communication, Payment Processing, Empathy, Organizational Skills, Attention to Detail

Industry

Veterinary Services

Description

Receptionist – Veterinary Front Desk Salary: $15.00 - $16.50 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: This is a part-time position, averaging 20 hours per week, 2 days per week, and every other Saturday. Skinner Animal Clinic is hiring a part-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes. What to Expect As you join our mission, expect to be supported in your work and home life with: Employee pet discount because we know your pets are family, too! 401(k) with a generous company. We invest in your future while you care for our pets today. Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country. Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role. Key Responsibilities: Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured. Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff. Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care. Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail. Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology. Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors. Qualifications: Previous experience in a veterinary office is preferred. Basic knowledge of veterinary terminology and procedures Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy Ability to maintain a calm, professional, and positive demeanor About Skinner Animal Clinic Skinner Animal Clinic is a modern, full-service veterinary hospital offering everything from wellness exams and diagnostics to emergency care and surgical procedures. Our highly skilled team is trained to treat a wide range of conditions, but our focus is always on preventative care—because we believe it’s better to maintain good health than treat illness after it develops. We also take pride in educating our clients, empowering them to practice preventative care at home. Beyond exceptional medicine, we’re dedicated to creating a warm and welcoming environment where pets feel safe and cared for, and clients feel confident and supported. At Skinner Animal Clinic, your four-legged family members are treated like our own.

Responsibilities

The Veterinary Receptionist will greet clients and their pets, manage appointment details, and support clinical flow. They will also handle client communications and maintain a welcoming environment.