Veterinary Receptionist at Veterinary Practice Partners

Bentonville, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

18.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Animal Care, Triage, Payment Processing, Scheduling, Veterinary Terminology, Organization, Multitasking, Professional Demeanor

Industry

Veterinary Services

Description

Customer Service Representative Dogwood Trails Animal Hospital is hiring a full-time Customer Service Representative to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. What to Expect As you join our mission to provide pets and their owners with the highest quality compassionate medical care, expect to be supported in your work and home life with: Competitive wage A comprehensive benefits package, including medical, dental, and vision insurance Paid time off for full-time employees 401(k) plan for full-time employees Professional development opportunities Great pet discounts Salary: $16-$18 per hour, based on experience and skill set Schedule: Full Time / 35 hrs wkly Monday: 8 am - 7 pm Tuesday- Friday: 8 am - 6 pm Saturday: 8 am - 4 pm Key Responsibilities: Greet clients and their pets, complete the appointment sign-in process, confirm appointment details. Answer client questions and triage client concerns. Endure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments. Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups. Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior. Assist in maintaining cleanliness and organization to ensure a positive client experience. Qualifications: Previous experience as a veterinary receptionist or medical office assistant is preferred. Strong organizational and multitasking skills. Ability to maintain a calm, professional, and positive demeanor. About Dogwood Trails Animal Hospital Dogwood Trails is a brand-new state-of-the-art small animal hospital located in Bentonville, Arkansas. Open since October 2024, the hospital offers a variety of services to provide the best comprehensive care to our patients through all stages of life including preventative care, soft tissue surgeries, dentals, in-house diagnostics, ultrasound, and digital full body and dental radiographs.

Responsibilities

The primary duties involve serving as the first point of contact for veterinary clients by greeting them, managing check-in/out processes, handling payments, answering inquiries, and scheduling future appointments. This role also requires understanding basic veterinary concepts and assisting with maintaining the hospital's cleanliness and organization.