OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.
The Vice President, Business Networks Professional Services Practice will lead the professional services technical team responsible for our technologies in Business Networking including our digital solutions, and internal technology team.
Reporting to Senior Vice President of Professional Services and serving as an integral member of the senior leadership team, this position will be responsible for creating the methodology of implementation, staffing and fulfilling project demands, defining best practices for implementation, coordinating staffing from Onshore, COE and 3rd parties to ensure staffing level are available to meet demand. In addition, the leader will be goaled with driving additional implementation efficiency into the business by automation and standard deliverables.
The Vice President, Business Networks Professional Services Practice will be a hands-on senior leader who can provide counsel to the Senior Vice President of Professional Services, manage multiple projects and customers, lead technical consultants, develop compelling thought leadership and implement new methods of making OpenText world class in Professional Services.
Your Impact

Responsible for the delivery of technical solutions for professional services projects

• Provide strategic vision and implementation of that vision for how OpenText delivers solutions in the Business Network practice.
• Ensure an infinite resources model to include onshore, offshore, and 3rd party resources.
• Deliver best in class cost effective solutions.
• Manage customer escalations from a practice perspective.
• Forecast and take responsibility for P of the practice.
• Manage external consultants’ quality and deliverables.
• Ensure bid review and cost estimates for projects.
• Driving software development of financial services software
• Development of AI based efficiencies to the business
• Creation of additional Advisory Services

What the role offers

• Ownership of Business Network from a technical perspective include implementation, delivery and bid/scoping process, drive revenue conversion and margin in the practice, create IP from the practice.
• Implement global thought leadership on improving practices and functions of delivery functions.
• Drive an expanded level of communication with OpenText customers and consultants providing career paths and team structure.
• Improve awareness of troubled programs and proactively manage the risk from the practice.
• This leader is a technical leader with the leadership, gravitas, and presence to work with customer escalated contacts VP – C level communication.

What you will need to succeed

Technical Experience with EDI, Software Development and Artificial Intelligence

• Experience with Electronic Data Interchange
• Software Development methodologies and development life cycles
• Technical Understanding of Artificial Intelligence to implement both internal and external-facing projects

Experience with and passion for delivering complex software professional services

• Technical knowledge of digital transformation professional services
• Demonstrated ability to successfully plan, implement, and deliver software solutions to fortune 500 companies
• Managing complex requirements and customers

Demonstrated leadership and organizational skills with distributed teams:

• Organizing resources from technical practices inside of OpenText and from 3rd parties
• Evaluate 3rd parties implementation capabilities

EXPERIENCE MANAGING COMPLEX PROJECT AND TEAMS:

• 10+ years of managing global and remote teams for professional services with enterprise software solutions.
• Ability to identify, retain and grow talent
• Requiremes strong negotiation skills
  Critical Leadership Capabilities

Strategic Thinking

• Technical implementation and delivery focused process improvements
• Adopts a long-term perspective about the transformation of the Professional Services as AI integrates with implementation and delivery of services.
• Translates business goals into well-defined performance plans for his/her own organization and communicates link between current activities and goals.
• Thinks beyond annual goals.

Collaborating and Influencing

• Invites and uses the opinions and perspectives of others.
• Engages people in a dialogue to gain commitment and bring them “on board,” linking their perspective to the intent.
• Adapts own approach to the audience, anticipating impact of words and actions, preparing for possible resistance, and responding in an appropriate style, using a range of influencing styles.
• Resolves conflicts by discussing individual issues with each person.
• Checks with both sides of a discussion to ensure a common understanding.
• Takes initiative to maintain contacts.

Driving Results

• Works to achieve goals while overcoming obstacles and/or planning for contingencies.
• Shows strong feelings (e.g. urgency) about reaching targets.
• Checks work of self and others against required quality standards.
• Reviews performance and progress on a regular basis to ensure team is achieving results.
• Tests to see if goals are sufficiently challenging and implements corrective action based on deviations.

One Last ThingOpenText is more than a corporation—it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our customers first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture—we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.
OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace

Responsible for the delivery of technical solutions for professional services projects

• Provide strategic vision and implementation of that vision for how OpenText delivers solutions in the Business Network practice.
• Ensure an infinite resources model to include onshore, offshore, and 3rd party resources.
• Deliver best in class cost effective solutions.
• Manage customer escalations from a practice perspective.
• Forecast and take responsibility for P of the practice.
• Manage external consultants’ quality and deliverables.
• Ensure bid review and cost estimates for projects.
• Driving software development of financial services software
• Development of AI based efficiencies to the business
• Creation of additional Advisory Service

What the role offers

• Ownership of Business Network from a technical perspective include implementation, delivery and bid/scoping process, drive revenue conversion and margin in the practice, create IP from the practice.
• Implement global thought leadership on improving practices and functions of delivery functions.
• Drive an expanded level of communication with OpenText customers and consultants providing career paths and team structure.
• Improve awareness of troubled programs and proactively manage the risk from the practice.
• This leader is a technical leader with the leadership, gravitas, and presence to work with customer escalated contacts VP – C level communication