BUSINESS FUNCTION:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.Job Purpose: You will develop and implement strategies to enhance the customer experience across our physical branches. This includes market analysis, performance data analysis, and identifying opportunities to optimize and transform branch network and align them with overall bank strategy. You will play a key role in ensuring excellent service delivery at our physical touch-points.

REQUIREMENTS:

• Bachelor Degree with at least 8 years of relevant working experience.
• Strong communication, presentation skills and stakeholder management capabilities.
• Ability to multi-task, and thrive in a fast-paced and work under time pressure.
• Curious, strategy-minded, able to operate in a systematic manner, and have excellent planning skills.
• Proven project management expertise.and advanced analytical skills
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  We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

• Develop and implement comprehensive strategic plans for branch banking, aligned with the overall business objectives, encompassing both current and future branch networks.
• Conduct data analysis to identify trends and opportunities for improvement, considering factors such as demographics, competition, and market demand.
• Develop and manage budgets for strategic initiatives pertaining to branch banking.
• Lead cross-functional project teams to execute strategic plans, ensuring projects are completed on time and within budget.
• Effectively manage stakeholder relationships across different departments and levels within the organization
• Prepare and present on progress and results to senior management
• Contribute to the development and implementation of innovative solutions to improve branch efficiency and customer experience across all branches.
• Collaborate with real estate and construction teams to ensure existing and new branch locations are strategically selected and efficiently developed.
• Oversee and coach team members