Vice President, Client Service Management at BNY

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Problem-Solving, Communication, Client Service, Data Analysis, Strategic Development, Collaboration, Issue Resolution

Industry

Financial Services

Description

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President to join our Asset Servicing Client Service Management team. This role is in Manchester. Position Summary: As a Vice President in Client Service Management, you serve as a point of contact to clients on service issues and assists in developing strategy to deliver world-class client service across multiple products. Depending on the experience level of the individual, could serve as the senior point of contact with responsibilities to influence internal stakeholders and resolve more complex issues or resolve issues escalated by more junior team members. This position is integral to supporting BNY's strategic pillars by fostering strong client relationships and ensuring service excellence. Primary responsibilities In this role, you'll make an impact in the following ways: Serves as a point of contact to clients on service issues and assists in developing strategy to deliver world-class client service across multiple products. Collaborates with clients and internal stakeholders to align client needs with BNY's commercial strategy. Proactively partners with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities. Provides exceptional service to meet client expectations across all products and services. Serves as primary point of contact and delivers end to end client service and monitors client satisfaction. More senior team members will manage end to end client service and monitor client satisfaction. Work with clients to resolve complex issues across multiple products; manage issues / incidents (reactive) and collaborates with internal partners to resolve issues, as needed (Operations, Client Coverage, Product, and Technology). Execute service commitments and help evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes). Gain a solid understanding of client's business which will help identify possible opportunities to make it easier for clients to engage with us. In conjunction, help identify and suggest opportunities for continuous service improvement, including digital adoption to foster the overall culture. Contribute to client growth by helping to identify possible opportunities for their success - resulting in protecting revenue of existing clients and identifying possible opportunities to support Client Coverage via service-led sales. Partners with internal business partners throughout the organization in support of achieving intended outcomes. More senior team members will drive outcomes and as the central point of contact across business partners throughout the organization. May engage in client service activities related to client service or sales support, including creation of RFPs, KPIs or client documents. May attend conferences, seminars, industry events and client meetings. To be successful in this role, we're seeking the following: Bachelor's degree in finance, Business Administration, or a related field or the equivalent combination of education and experience. Advanced degree (e.g., MBA) preferred Several years' experience in client relationship management, with the ability to build and maintain long-term partnerships. Excellent problem-solving abilities, capable of resolving complex issues with a client-centric approach. Effective communication skills, both verbal and written, to articulate solutions and influence stakeholders. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Responsibilities

The Vice President in Client Service Management serves as a point of contact for clients on service issues and develops strategies for delivering exceptional client service. This role involves collaborating with clients and internal stakeholders to align client needs with the company's commercial strategy.