Vice President, Client Service Management (Corporate Trust, Australia) at BNY

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Corporate Trust Administration, Syndicated Loans, Securitisation, Fixed Income Products, Transaction Administration, Stakeholder Engagement, Compliance Review, Financial Services, Communication Skills, Attention To Detail, Payment Landscape Knowledge

Industry

Financial Services

Description

The Client Services Manager has primary responsibility for the management of a portfolio of the Corporate Trust clients/accounts and serves as the day-to-day contact for the assigned clients/accounts. As the primary account representative, the CSM is responsible for servicing the overall client relationship within the assigned portfolio. This shall include the day to day oversight of the assigned accounts, the coordination of services for assigned clients, the monitoring of contractual obligations for these accounts and administering debt issuance including various complex financing structures and services related to assigned corporate trust products. The CSM will manage the relationships of assigned products, with the including syndicated loans, Securitisation and other fixed income products with active participation on products and services delivered. This role is responsible for addressing client issues proactively, efficiently and to the satisfaction of the client(s). The CSM will work in close communication and collaboration with the Business Managers, Client Administration, Client and Business Development, Transaction management group as well as Business and Product Management to ensure the delivery of service excellence to our clients. Key Roles & Responsibilities: Transaction Administration and Control * Thoroughly review new transaction documents related to the most complex Corporate Trust accounts, clients and/or relationships to ensure that transaction can be supported within current operating model. Understand the administration requirements. * perform and/or oversee all account administration activities. * manage and oversee client inquiries, resolve situations independently and smoothly as they occur, escalate promptly where appropriate. * participate in compliance reviews as required Collaboration/Stakeholder Engagement/Oversight/Influence * Work with Global Service Delivery and other groups within Global Client Solutions and related parties to monitor/control tickler compliance of assigned accounts. * act as senior escalation point for the deal-related client/ counter party contacts. Deal-level Relationship Management * Complete accountability for all service level aspects of the assigned client relationships for the deals that are administered. * Ensure that clients receive an excellent service. * Develop and maintain strong working relationships with other industry participants as applicable for assigned deal portfolio - e.g. law firms, institutional investors, investment bankers, custodians, lenders, borrowers etc * Bachelor's degree with at least 8-10 years of relevant experience in the financial services industry or Corporate Trust experience. Strong client servicing and communication skills, be able to able to manage tasks, meeting deadlines and have a high level of attention to detail. * Product expertise in the syndicated loan / securitisation / fixed income highly regarded * Understanding of the payments landscape for both domestic and international wires Qualifications * Bachelor's degree with at least 8-10 years of relevant experience in the financial services industry or Corporate Trust experience. Strong client servicing and communication skills, be able to able to manage tasks, meeting deadlines and have a high level of attention to detail. * Product expertise in the syndicated loan / securitisation / fixed income highly regarded * Understanding of the payments landscape for both domestic and international wires At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom [https://www.bny.com/corporate/global/en/about-us/newsroom.html] & BNY LinkedIn [https://www.linkedin.com/company/bnyglobal/posts/?feedView=all] Here’s a few of our recent awards: * America’s Most Innovative Companies, Fortune, 2025 * World’s Most Admired Companies, Fortune 2025 * “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Responsibilities

Manage a portfolio of Corporate Trust clients and accounts, serving as the primary day-to-day contact for service delivery. Oversee transaction administration, monitor contractual obligations, and collaborate with internal business managers to ensure service excellence.