ABOUT SAGILITY

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Vice President Client Services,will be responsible for leading and optimizing our client services function on a global scale, driving client satisfaction, and ensuring the success of international client partnerships. They will provide strategic leadership, manage a diverse team of client services professionals, and develop and execute initiatives to enhance client experiences and maximize client success worldwide.

EDUCATION:

Bachelor’s degree in business administration, healthcare management, or a related field

EXPERIENCE:

15+ years experience in related field. Prior hospital experience 燼nd/or Revenue Cycle outsourcing vendor experience preferred

MANDATORY SKILLS:

• Proven experience in executive leadership roles within global client services or account management, with a focus on strategic planning and execution.
• Demonstrated success in leading and developing high-performing teams across multiple regions.
• Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate across diverse cultural and regional contexts.
• Strong business acumen and strategic thinking, with the ability to drive global client success, identify growth opportunities, and navigate complex global client relationships.
• Excellent problem-solving and conflict resolution abilities, with a customer-centric approach.
• Proficiency in CRM software and other relevant tools.
• In-depth knowledge of the healthcare industry, including its global trends, regulations, and best practices.

• Provide strategic vision and leadership for the Client Services department, aligning it with the company’s overall global growth plans and objectives.
• Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction, drive client success, and achieve business growth targets.
• Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organization’s mission and values.
• Understand clients’ unique needs, goals, and challenges in different regions, and develop customized solutions to meet their evolving requirements.
• Serve as the escalation point for complex global client issues, ensuring prompt and effective resolution while maintaining positive client relationships.
• Oversee the delivery of exceptional client service globally, ensuring adherence to service level agreements (SLAs) and consistently exceeding client expectations.
• Develop and implement processes, workflows, and best practices to optimize global service delivery, efficiency, and scalability.
• Drive global client success, retention, and growth by proactively identifying opportunities for value creation and providing strategic guidance to global clients.
• Collaborate with cross-functional teams, including sales and product teams, to identify and capitalize on upsell and cross-sell opportunities, and support global client expansion initiatives.
• Monitor global client health, satisfaction levels, and business growth, and develop strategies to enhance global client engagement, loyalty, and revenue generation.
• Collaborate closely with senior leadership, including the CEO and other executives, to align global client services with the overall global business strategy and goals.
• Act as a key point of contact for global client-related matters, providing updates, insights, and recommendations to the executive team and board of directors.
• Represent the company in global client-facing meetings, international conferences, and events, enhancing the company’s reputation and fostering strategic global partnerships.
• Attend Industry forum meetings to increase market awareness of Sagility Provider Solutions and its services.