VP, CLOUD SERVICE DELIVERY

We are Promevo! Promevo is one of Google’s top 10 partners in the world and we’ve won Google Partner of the Year four times. Promevo provides a client first mentality by understanding our clients’ needs and selling and implementing the newest solutions from Promevo and Google to meet those needs.
In addition to Google technology, Promevo’s SaaS Platform (gPanel) provides our clients with a centralized user management interface providing administrators with visibility and control over all of their users’ data and settings with its robust suite of security features. We walk beside our clients to help them achieve their digital transformation and infrastructure goals by also providing Professional Services such as migrations, custom app development, fast track deployments, and white glove services.
This is an exciting time to be part of Promevo as we are growing rapidly. We are seeking a highly experienced and strategic Vice President, Cloud Service Delivery to lead our growing team. This pivotal role will be responsible for defining and executing the strategy for delivering complex cloud, data and AI solutions on Google Cloud Platform (GCP) and Workspace. You will oversee the entire service delivery lifecycle, from project planning and implementation to ongoing support and customer success, ensuring operational excellence, client satisfaction, and profitable growth within our cloud services arm. This role requires a leader who can blend deep technical acumen in cloud, data and AI with strong business leadership, including P&L management and significant team development.
By joining the Promevo Team, you will find that our company culture is at the heart of our success. Promevo’s core values center around building trust, investing in care of each other, owning our work, respecting our differences, and engaging in positive attitudes. By living out these values each day, we build supportive teams that nurture development and growth, both individually and professionally.

Our Promevo team members are committed to living out the core values below:

• Build and Extend Trust – Show respect and listen. Do what you say you will do. Be transparent and dependable.
• Keep it Human – Invest in relationships. Show empathy. Do right by others. Take care of yourself, your family, and each other.
• Own It – Become an expert in your role. Own the outcome. Finish what you start. Answer for the results.
• Differences Make Us Stronger – Respect Differences. Seek to include different perspectives. Learn from each other.
• Attitude is Contagious – Be fully engaged. Take pride in what you do. Spread your positivity. Courage. Energy. Passion. Purpose.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field; MBA or advanced degree preferred.
• 12+ years of experience in customer support, professional services, or related roles within a software or technology environment, with a significant focus on cloud platforms.
• At least 7 years in senior leadership positions, with proven accountability for P&L and comprehensive team management.
• Extensive experience in IT operations with a strong focus on Google Cloud Platform (GCP), specifically in cloud data warehousing, analytics, machine learning, and AI services.
• Proven track record of successfully scaling service and support operations in a dynamic cloud environment.
• Familiarity with SaaS business models, customer lifecycle management, and related technologies.
• Solid technical implementation management skills, with hands-on expertise in deploying complex data and AI solutions for enterprise clients.
• Experience working with channel partners, systems integrators, and third-party teams to deliver successful cloud-centric solutions.

ESSENTIAL SKILLS

• Strong strategic thinking, problem-solving, and analytical skills, with the ability to break down complex issues and create clarity from ambiguous situations.
• Exceptional leadership, communication (written, verbal, and presentation), and interpersonal abilities, with a strong executive presence.
• Passion for delivering exceptional customer experiences and the ability to manage powerful client personalities, facilitating collaborative solutions.
• Expertise in cloud security, disaster recovery, business continuity, and performance monitoring within cloud data and AI environments.
• Adaptability and willingness to function effectively in a continually transforming environment, driving innovation.
• Action-oriented, clear thinker with a structured approach to problem-solving.
• Fluent English communication is required to support global client relationship management.

• Strategic Leadership & Program Management:
• Develop and execute a comprehensive strategy for professional services, onboarding, and customer support specifically tailored to cloud data and AI solutions, ensuring alignment with overall company goals.
• Shape transformation programs for strategic customers, translating complex data and AI initiatives into actionable delivery plans.
• Oversee the planning and deployment of workshops, migrations, advanced analytics, machine learning, and data warehousing solutions via Google Cloud Platform (GCP).
• Operational Excellence:
• Drive innovation in service delivery and support models to enhance customer satisfaction and retention for cloud data and AI projects.
• Optimize workflows, tools, and processes to enhance efficiency, service quality, and continuous delivery of high-level client service in a cost-efficient manner.
• Ensure the availability, performance, scalability, and security of deployed cloud data and AI environments.
• Team Leadership & Development:
• Lead, mentor, and develop high-performing teams across cloud data, AI, project management, and customer support functions. This includes architects, consultants, and operations professionals who participate in GCP engagements, spanning both pre-sales technical input and delivery phases.
• Foster a collaborative culture, break down complex problems into manageable components, and create clarity from ambiguity to enable effective delivery.
• Responsible for personnel management, including staff recruitment, performance assessment, training, and mentoring.
• Customer-Centricity & Outcomes:
• Act as a paramount customer advocate, ensuring a seamless customer journey from project kickoff to ongoing support and driving the adoption, usage, and ROI of Google Cloud data and AI solutions.
• Maintain constant awareness of client and partner needs, contributing insights and feedback to product development teams to ensure market-driven solutions.
• Financial Acumen & P&L Management:
• Manage the Services P&L to meet revenue, expense, and margin objectives/targets for cloud data and AI services.
• Monitor and measure profitability by project, managing budgets and expenditures related to cloud infrastructure and service delivery.
• Cross-Functional Collaboration:
• Collaborate effectively with sales, solutions, marketing, development, and other internal/external stakeholders to ensure seamless cloud integration, proper scoping during pre-sales, and continuous improvement based on real-world client needs.