Are you obsessed with experience design and every detail that shapes how customers feel, engage, and grow with a product? Do you thrive at the intersection of strategy and operations – and see every post-sale touchpoint as a chance to elevate a brand?
At Rockbot, we’re redefining in-location media experiences across a diverse, large-scale customer base - from SMBs to global enterprise brands. As Vice President, Customer Experience & Operations, you’ll own and scale the entire post-sale customer journey - from onboarding and implementation to support and long-term success. You’re a visionary leader, architecting the strategy and structure for how we serve customers, while building and developing the teams that bring that vision to life.
You’ll lead multiple functions and cross-functional initiatives, champion the customer, and design experiences that drive loyalty and growth. This role is perfect for a bold, systems-minded leader who thrives on solving complexity at scale - and who has a track record of building and leading high-performing service organizations from the ground up.

CUSTOMER EXPERIENCE STRATEGY & DESIGN

• Architect the end-to-end post-sale journey across every touchpoint—from onboarding to renewal.
• Own the vision and execution for a high-scale, high-touch experience that delights customers of all sizes.
• Partner with Product, Sales, and Marketing to infuse the voice and needs of the customer into company-wide initiatives.

Please refer the Job description for details