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Vice President - Digital Service Transformation at Holman
Dover, DE 19901, USA -
Full Time

Start Date

Immediate

Expiry Date

02 Aug, 25

Salary

402995.0

Posted On

03 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

It, Empower

Industry

Marketing/Advertising/Sales

Description
Responsibilities
  • Develop and execute a comprehensive digital channel strategy that optimizes customer service, retention, and engagement.
  • Own the digital product roadmap from a business perspective, ensuring alignment with strategic goals.
  • Prioritize digital investments and projects to maximize impact on customer satisfaction and business objectives.
  • Collaborate with the Experience Design team to enhance the customer experience across digital platforms.
  • Engage closely with the Platform Lead to coordinate business needs with technical development efforts.
  • Analyze market trends, customer feedback, and competitive insights to adjust digital strategies and improve digital service delivery.
  • Identify and monitor key performance indicators (KPIs) for digital initiatives and communicate progress to stakeholders.
  • Conduct regular stakeholder meetings to ensure alignment and gather input on ongoing digital initiatives.
  • Perform all other duties and special projects as assigned