Define and evolve the digital workspace strategy: devices, end-user software, collaboration tools and workplace technology.

Establish employee experience measures (experience-level agreements) alongside traditional service levels, and manage to them.

Standardize the workspace estate across the Group and subsidiaries, reducing variants and local exceptions.

Service Desk & End-User Support:

Own the Group service desk and end-user support services, delivered through outsourced IT Managed Services.

Ensure responsive, high-quality support across all entities and locations, including on-site presence where required.

Drive first-contact resolution, self-service adoption and support automation.

Workplace Technology & Events:

Own audio-visual and meeting room technology across the Group's offices, ensuring reliable, consistent collaboration experiences.

Provide technology support for corporate events with professional execution.

• Plan workplace technology for new offices and refurbishments with Corporate Services.