At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

DIVERSITY

Here at Nielsen, we believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Nielsen is proud to be an Equal Opportunity Employer. We welcome applications from people that are excited to work for us, regardless of their background - so please get in touch!
Nielsen provides equal employment opportunities to applicants and employees without regard to any protected characteristics under local law.

LI-MP1

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you’re unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels

KEY RESPONSIBILITIES:

• Lead and inspire a team of IT managers and professionals across multiple disciplines including Service Desk, Desktop Support, Corporate Tools, Desktop Engineering and Audio / Visual Technology, Active Directory, Telecom cultivating top talent.
• Stakeholder Management - Cultivate strong relationships with key stakeholders, including business leaders, technology teams, security and end-users, understanding their needs and priorities, ensuring that end-user computing solutions and the client experience are world-class.
• Drive enhanced efficiency via process automation, Ai, organizational transformation and the latest industry technology solutions.
• Implement industry-best practices and automation opportunities across the enterprise to drive improved experience and efficiency across all areas.
• Ownership of all EUC and corporate tools including strategy, innovation, operations and support.
• Implement End-User Computing Governance Framework, including policies, standards, and procedures and own the associated governance company-wide.
• Training and Education - develop and deliver training and educational programs focused on end-user computing tools, best practices, and security awareness. Enhance end-user proficiency and promote a culture of responsible technology usage.
• Serve as a senior member of the Enterprise IT Leadership team, driving transformational change across organizational lines.

REQUIRED SKILLS FOR THE ROLE:

• Extensive global IT experience, with significant time spent in a senior leadership role, preferably in the Tech, Media, or Telecom sector.
• Extensive experience providing inspirational leadership for teams in large, mission-critical enterprise environments.
• Proficient executive thought leadership skills and EUC / CX subject matter expertise.
• In-depth knowledge of the latest industry best practice EUC / CX technologies, solutions and practices.
• Excellent executive communication and stakeholder management skills across all levels of the organization, from C-Suite to hands-on engineering personas.
• Strong, demonstrable experience in driving improved efficiency and high customer satisfaction via automation and self-service.
• Experience executing successful large-scale transformations.
• Strong financial management, analytical and critical thinking skills.
• Strong experience in a multi-sourced model (insource and outsourced) including RFP and vendor management experience.
• Working knowledge of IT frameworks such as ITIL, including key processes – knowledge, incident, change, service request and major-incident management.