Vice President Enterprise Operations at Mastercard

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Networking Technology, Operational Support, Operational Excellence, Incident Management, Problem Management, Performance Analysis, Reporting, Cross-Team Collaboration, Service Lifecycle Management, Continuous Improvement, Compliance, Risk Management, Leadership, Communication, Stakeholder Management

Industry

IT Services and IT Consulting

Description

Job Title: Vice President Enterprise Operations Overview: Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Data Center & Network Services organization is looking for a Vice President / Head of Network Service Assurance. This role is responsible for leading the strategic planning, execution, with service assurance. This role demands a visionary leader with deep expertise in networking technology, operational support, and a strong focus on operational excellence. Responsibilities Incident & Problem Management • Lead the response to major incidents, ensuring quick resolution and minimal impact. • Coordinate root cause analysis (RCA) for network outages or degradations. • Drive post-incident reviews and implement corrective/preventive actions. Performance Analysis & Reporting • Analyze network performance trends, KPIs, and usage patterns. • Generate regular service performance reports for internal stakeholders and customers. • Identify degradation or anomalies in service performance before they become critical. Cross-Team Collaboration • Work closely with NOC, engineering, operations, and vendor teams to address service issues. • Act as a central point of contact for service quality-related escalations. • Coordinate with product and planning teams to ensure new services are launched with the proper assurance processes. Tooling and Automation • Evaluate, implement, and maintain service assurance tools (e.g., Gluware , SevOne, etc.). • Advocate for automation in fault detection, diagnostics, and recovery processes. Service Lifecycle Management • Ensure new services and network changes are properly tested and monitored. • Oversee the integration of new technologies into existing assurance processes. Continuous Improvement • Proactively identify areas for service improvement and drive initiatives to enhance reliability and customer satisfaction. • Maintain quality assurance standards for network services. Compliance & Risk Management • Ensure service assurance activities comply with regulatory and security standards. • Support audits and ensure proper documentation of service performance and incident handling. All About You (Qualifications) • Degree in Engineering, Telecommunications, or a related field (Master’s preferred). • 10+ years experience in network implementation and operations, with significant leadership exposure in multinational environments. • Demonstrated success in managing large-scale, cross-border projects. • Strong leadership and people management skills. • Excellent communication and stakeholder management abilities. Work Environment The SA will be a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: · Abide by Mastercard’s security policies and practices; · Ensure the confidentiality and integrity of the information being accessed; · Report any suspected information security violation or breach, and · Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

Responsibilities

Lead the strategic planning and execution of service assurance within the Data Center & Network Services organization. Ensure quick resolution of major incidents and drive continuous improvement initiatives to enhance reliability and customer satisfaction.