POSITION SUMMARY

This person will lead all activities of the Fraud Operations Department. This individual is expected to have strong leadership, collaboration, critical thinking, analytical, and communication skills; is detail oriented, and has the ability to lead and develop a team of managers, analysts, and operations specialists. This individual will lead the Fraud Operations Department through its modernization plan.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Lead a department of VP/AVPs, managers, analysts, and operations specialists
• Lead in the execution of the Fraud Operations modernization plan
• Review Operation’s performance/support needs with Executive Management
• Analyze Operations for alignment with and execution of the of Company’s vision
• Provide Operations with leadership support and tools to meet established goals
• Partner and collaborate with various departments such as Customer Service, Back Office, Compliance, Credit Risk, and Technology

POSITION REQUIREMENTS

• Bachelor’s degree in finance, Business, Mathematics, or related field
• 10+ years of related experience in Fraud Operations
• Strong knowledge of fraud, identity theft, account take-over, financial crimes and other fraud tactics
• Experience with Chargeback and recovery rate processes
• Experience with managing partners / outsourcing and strong negotiation skills
• Experience with Fraud related Regulations and navigating through the audit process
• Experience with automation/tools/platforms to improve effectiveness and efficiency ex. Robotic process automation, artificial intelligence, work case management solutions, APIs
• Knowledge of credit bureau reporting and both direct and indirect dispute resolution
• Superior communication skills and political savvy to interact with Executive Management
• Experience in managing and leading a team with multiple layers including officers
• Strong problem solving and analytical skills
• Strong Process improvement skills
• Ability to proactively identify areas of opportunity and develop solutions
• Has a high sense of urgency and possesses strong time management and prioritization skills
• Experience using the Microsoft tool suite (Excel, Word, PowerPoint, Visio)
  Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees

Please refer the Job description for details