ABOUT CITCO:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

Reporting to a Senior Vice President of the Institutional Services team, this is a role that requires proactive client relationship management for a portfolio of asset managers, endowments and single and multi-family offices that invest in a multi-asset book of business.

As the Vice President, Institutional Services, you are expected to understand and meet the needs of clients by ensuring service deliverables are met in a timely fashion. It is important to create and nurture long term relationships with clients and work with core and ancillary service teams both locally and globally to ensure service levels are optimum.

• Establish professional relationships with clients and other key internal/external parties as required.
• Drive strategic communication with clients and negotiate service level agreements (SLA)
• Understand and communicate clients’ requests with various Citco business functions, operational and support teams to promote effective internal communication
• Develop a broad understanding of Citco business lines and associated product/service propositions
• Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
• Participate and assist with RFP documentation completion and facilitate presentation and demos to prospective clients
• Strong knowledge of multi-asset portfolios inclusive of fund investments
• Good grasp of Citco’s various technology platforms or the ability to learn quickly
• Familiar with duties and workflow of the various functional groups that is involved with providing administration to a multi-asset portfolio
• Identify opportunities to expand existing relationship by cross-selling additional Citco products/services; drive the coordination of new client integrations and existing client launches
• Participate and lead projects in connection with the continuing evolution of the business
• Monitor and manage client SLAs and operational deliverables
• Review client profitability and accounts receivables and address negative trends
• Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
• Review risk logs and support, coordinate and communicate incident resolution as necessary
• Lead operational due diligence reviews and client visits
• Compile periodic board reports, Key Performance Indicators (KPIs) and scorecards for clients; carry out periodic risk assessments and peer reviews of clients
• Actively maintain client status, commentary and client updates in internal CRM tools
• Provide training and supervision to Managers on the Client Services team