Vice President/General Manager - Employee Financial Solutions at ADP

San Dimas, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Financial Management, Client Retention, Sales Growth, Operational Efficiency, Data Analysis, Payments Industry Knowledge, Talent Development, Cross Functional Collaboration, Strategic Planning, People Management, Relationship Building, Problem Solving, Time Management, Conflict Resolution, Analytical Skills

Industry

Human Resources Services

Description

ADP is hiring a Vice President/General Manager (Payments) within our Employee Financial Solutions organization. In this role as the VP/GM, you will lead initiatives with broad organizational impact on multiple levels accountable for sales growth, margin improvements, product satisfaction, client retention and operational efficiencies. This role has primary P&L responsibility for Wisely and Payments Solutions. Responsible for establishing strategy and meeting profitability and growth objectives established for the business. Manages business cycles and resources needed to ensure successful delivery within Smart Compliance Solutions. This highly visible role is responsible for all activities relating to the creation and accomplishment of financial plans and objectives, operating plan initiatives, client experience, associate engagement, associate retention, and talent development. Works closely with sales leadership in growing the Wisely and Payments Solution business, as well as partnering with the Corporate Treasury, Finance and Compliance organizations to ensure delivery on ADP goals. You will direct the identification, analysis, and execution of key initiatives to drive our new direct to consumer business – Employee Financial Solutions. In this position as the Vice President/General Manager, you will have other key responsibilities include ensuring the business meets or exceeds targets for operational and financial metrics including total active cardholders, revenue/card, card life, spend mix, and cardholder NPS, among other. You will hire, develop and retain talent at all levels of the organization and partner with senior leadership across ADP to resolve issues and create a productive growth environment across all ADP business units. Ready to #MakeYourMark? Apply now! WHAT YOU’LL DO: Responsibilities Provides leadership to achieve Financial Excellence initiatives in the business as measured by 1) Revenue; 2) Sales; 3) Net Operating Income (NOI); 4) Client Retention; and 5) NPS. Defines and measures HR & Service delivery resources. Ensures that the business meets or exceeds the state financial goals each fiscal year. * Manages $400+ million portfolio revenue plan; 5-10 direct reports with ~100 indirects. * Responds to internal and external requests for financial, client service, and other reporting requirements. * Develops and maintains a sound portfolio plan of business organization. Ongoing management of resources to ensure accomplishment of profitability and business goals defined in the plans. * Analyzes operating results of the market/region versus approved plans and objectives and takes adequate steps to correct shortfalls in performance. * Provides leadership to achieve operational excellence initiatives in the portfolio by meeting or exceeding established metrics * Responsible for Client Experience and Engagement * NPS focus and goal attainment on full Employee Financial Solutions products * Oversee the Payments Solutions and acquisition, engagement, and retention of Wisely Account/Card holders TO SUCCEED IN THIS ROLE: Requirements * This is a hybrid role (3 days in the office minimum with 2 days at home). Candidates will sit in one of the listed locations and should have a proven track record of managing teams in a virtual and in-office setting. * 15+ years' experience in a related management capacity in a high-performance service environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results. In addition, the associate should have a working knowledge of industry-leading practices in the disciplines of Human Capital Management. (Payroll, Human Resources, Fintech, Time, Benefits, Recruiting, and Talent Management). * At least 10+ years of Management experience in matrix management and oversight of a highly professional or organization. * Deep knowledge of the payments industry, especially pay cards, GPR cards, etc. is preferred * Experience with consumer products, especially in the payments/fintech industries preferred * Proven track record of supporting and fostering strong relationships with key stakeholders within areas such as Sales, GPT, etc. * Proven ability to assess performance, mentor, and counsel associates are essential. Strong leadership and people management skills are required. * Ability to influence where needed. * Ability to motivate and lead others; highly collaborative planning ability; superior business acumen, communication, and business judgment. * Requires strong strategic, operations, financial and relationship-building skills. * Drive a culture of objectivity rooted in data and facts. * Reporting of KPIs and output/results to executive leaders. * Cross functional collaboration is key. * Data Analysis: strong analytical skills to identify trends and patterns and measuring impact * Must be able to work under pressure of time constraints and be able to function in a flexible, constantly changing environment. Effective time management and conflict resolution skills are required. * Ability to travel as needed. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: * Experience noted above, OR * Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact. Qualifications BONUS POINTS FOR THESE: Preferred Qualifications * Advanced degree or MBA. * Experience managing a P&L is strongly preferred. * Experience managing Wage Garnishments and Unemployment Compensation a plus. * Background in payroll, implementation, and/or contact center operations is a plus. Ready to #MakeYourMark? Apply now!

Responsibilities

The Vice President/General Manager will lead initiatives with broad organizational impact, focusing on sales growth, margin improvements, and client retention. This role includes primary P&L responsibility and requires collaboration with various departments to ensure successful delivery of financial solutions.