Job description

SOME CAREERS HAVE MORE IMPACT THAN OTHERS.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank
Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as a Vice President, Learning & Development.

You are responsible for the design, implementation, and evaluation of training and development programs across both onshore and offshore operations. The role ensures access to consistent, high-quality training that aligns with business strategy, regulatory requirements, and cultural context. This position plays a critical role in fostering continuous learning, improving performance, quality improvement initiatives and ensuring seamless collaboration between onshore and offshore teams.

In this role you will

• Conduct Training Needs Analysis (TNA) across both onshore and offshore business units
• Design, implement, and deliver learning programs
• Coordinate training calendars across multiple geographies, balancing time zones and business needs
• Engage external vendors, training providers, and consultants as needed
• Ensure compliance with regulatory, client, and industry training requirements across regions
• Monitor training effectiveness through feedback, performance data, and return on investment (ROI) analysis
• Build and lead a high-performing training team across onshore and offshore operations

Requirements

To be successful you will need

• Certified in Learning & Development
• Experience in managing onshore and offshore training operations, preferably in Life and Health Insurance Operations. Proven track record in designing, delivering, and evaluating training programs in both onshore and offshore environments
• Strong knowledge of learning and development best practices and Insurance, preferably with relevant Insurance Module Papers i.e.: M9
• Excellent facilitation, communication, and cross-cultural collaboration skills
• Data-driven approach with experience in training evaluation and ROI measurement. Understand thematic programs analysis and to execute quality improvement initiatives
• Willing to travel overseas for training