Vice President of Account Management at Seven Peaks Software

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account management, Strategic planning, Stakeholder management, Revenue growth, Business development, Client relationship management, Digital transformation, Sales pipeline management, Cross-selling, Upselling, Team leadership, Data analysis, Cloud native solutions, Software solutions, Executive communication, Account planning

Industry

IT Services and IT Consulting

Description

About the role The Vice President, Enterprise Accounts is responsible for owning and growing Seven Peaks’ most strategic client relationships. This role acts as the critical bridge between Business Development and Delivery, ensuring that client engagements translate into long-term partnerships, sustained revenue growth, and high-quality execution. The VP will lead the enterprise accounts function, driving account expansion, strengthening executive relationships, and establishing structured account management practices across the organization. The Responsibilities Account Ownership & Relationship Management Own and manage long-term relationships with senior stakeholders across key enterprise accounts Build deep trust with C-level and business unit leaders, positioning Seven Peaks as a strategic partner Map stakeholder landscapes, influence networks, and decision-making structures within each account Act as the primary escalation point for key accounts, ensuring proactive issue resolution Account Growth & Expansion Drive revenue growth across accounts through expansion into new business units, services, and geographies Identify, shape, and convert new opportunities from existing engagements into qualified sales pipeline Lead cross-sell and upsell initiatives across digital engineering, data, AI, and platform services Develop and execute multi-year account growth strategies aligned with client priorities Account Planning & Strategy Build comprehensive account plans, including: Strategic objectives Opportunity pipeline Relationship mapping Competitive positioning Account Expansion Roadmap Define and maintain multi-year roadmaps for each key account Contribute to executive-level forecasting, revenue planning, and pipeline reviews Delivery Alignment & Execution Oversight Act as the bridge between Business Development and Delivery teams Ensure smooth transition from sales to delivery, maintaining continuity and context Owing the BD handover process to Delivery Work closely with delivery leadership to ensure: High-quality execution Strong client satisfaction Long-term engagement stability Own account health across delivery, commercial performance, and client sentiment Customer Success & Retention Drive high levels of customer satisfaction and long-term retention Proactively identify risks to account health and implement mitigation strategies Ensure consistent value delivery and alignment with client business outcomes Minimize churn through strong engagement, governance, and relationship management Team Leadership & Capability Building Lead and develop the Accounts function, including Account Managers and supporting roles Establish clear KPIs focused on: Account growth Client satisfaction Pipeline generation Retention and expansion metrics Coach teams on strategic account management and enterprise engagement best practices Account Management Framework & Playbooks Define and implement a structured account management framework across Seven Peaks Develop standardized playbooks for: Account planning Stakeholder engagement Opportunity identification Account reviews and governance Introduce scalable processes and tools to improve visibility, consistency, and performance Internal Collaboration & Market Intelligence Work closely with Business Development/Enterprise Sales to align on account strategy and pipeline generation Partner with Marketing and Partnerships to unlock opportunities within existing accounts Gather market and client insights to inform service offerings and strategic positioning Provide feedback loops to leadership on client needs, trends, and competitive dynamics Key Success Metrics Account revenue growth (YoY and multi-year) Expansion into new business units and services Pipeline generated from existing accounts Client satisfaction (NPS or equivalent) Retention and churn rates Deal conversion from existing client base The Qualifications 10+ years experience in enterprise account management, consulting, or technology services Proven track record of managing and growing large enterprise accounts Strong commercial acumen with the ability to identify and close expansion opportunities Experience working across both sales and delivery environments Excellent stakeholder management skills, including C-level engagement Strategic thinker with the ability to translate client needs into actionable growth plans About us Seven Peaks is a world-class technology company specializing in Digital Transformation for companies worldwide, delivering scalable software solutions and experience design, aimed at driving business impact. We are based in Bangkok, Thailand, with a growing team of more than 180 industry professionals from over 25 different countries currently providing end-to-end Digital Product services - from Product Design, Mobile/Web Development, Cloud Native Solutions, Data and Analytics, IOT Integrated solutions to Quality Assurance and more. Seven Peaks acquired Morphosis, one of the leading UX/UI design companies in Thailand which is now part of the Seven Peaks group. For more information please visit https://sevenpeakssoftware.com and https://morphos.is/ Benefits 10(15) days annual paid vacation Flexible working hours Hybrid Working Policy Health & Life insurance Provident Fund Free Lunch every Wednesday Learning and Certifications support Grade A Office in the heart of Bangkok, directly connect with MRT Queen Sirikit Station International work environment with over 20 different nationalities in the team Working with a wide and interesting portfolio of clients in SEA and globally Opportunity to visit events and conferences Standard perks such as free drinks and snacks in the office, team activities, trips and great parties

Responsibilities

The Vice President of Account Management is responsible for owning and growing strategic client relationships while bridging the gap between business development and delivery teams. They will lead the enterprise accounts function to drive revenue growth, ensure high-quality execution, and maintain long-term client satisfaction.