Marmon Foodservice Technologies, Inc.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
About T he Job
Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: revolutionize the future of foodservice.
As Vice President of Aftermarket Services , you will lead the strategy, structure, and execution of our service operations encompassing warranty and triage, third-party field service deployment, customer support, and technical training. While not a direct P&L owner, you will be fully accountable for service performance and experience outcomes. As a member of the senior leadership team, you will play a critical role in transforming how we support our customers post- sale elevating quality, responsiveness, and trust while enabling scalable service delivery across the Americas . Your leadership will help define what exceptional aftermarket service looks like at MFT and ensure it becomes a core differentiator for our brand.

What You’ll Do

• Own and execute the strategy for aftermarket services, including warranty support, technical triage, and field service delivery.
• Oversee the performance and deployment of certified third-party Authorized Service Agencies (ASAs) and dispatch logistics .
• Develop and deliver training materials in collaboration with Product and Engineering, leveraging digital and in-person formats to upskill internal and external service providers.
• Establish and track service quality metrics including fix rate, response time, and resolution satisfaction.
• Lead contact center operations with a focus on first-time resolution and customer satisfaction.
• Collaborate closely with Sales, Product, and Engineering to ensure feedback loops and service readiness at launch.
• Drive operational rigor in the deployment of service tools, systems, and scheduling models.
• Promote scalable, monetized service offerings while maintaining a strong customer-first ethos.
• Participate in strategic planning to elevate the service model across MFT and contribute to customer lifetime value.

WHO YOU ARE

• Experienced leader in field service or technical support with exposure to industrial or foodservice equipment.
• Strong understanding of aftermarket operations, third-party field force management, and service diagnostics.
• Demonstrated success in transforming service delivery and launching new service models (e.g., training programs, digital tools, service packages).
• Customer-centric mindset with a bias for operational discipline.
• Capable of influencing across a matrixed organization and leading through change.

Skills/ Experience We’re Looking For

• Experience managing service delivery across multi-site or third-party networks.
• Strong analytical and systems background; familiarity with field service tools and CRM/ERP platforms.

REQUIRED QUALIFICATIONS

• 10+ years in technical service or customer support roles, with at least 5+ in a senior leadership capacity .
• Bachelor’s degree required ; MBA or technical master’s preferred.
• Willingness to travel across North America and internationally as required .

• Own and execute the strategy for aftermarket services, including warranty support, technical triage, and field service delivery.
• Oversee the performance and deployment of certified third-party Authorized Service Agencies (ASAs) and dispatch logistics .
• Develop and deliver training materials in collaboration with Product and Engineering, leveraging digital and in-person formats to upskill internal and external service providers.
• Establish and track service quality metrics including fix rate, response time, and resolution satisfaction.
• Lead contact center operations with a focus on first-time resolution and customer satisfaction.
• Collaborate closely with Sales, Product, and Engineering to ensure feedback loops and service readiness at launch.
• Drive operational rigor in the deployment of service tools, systems, and scheduling models.
• Promote scalable, monetized service offerings while maintaining a strong customer-first ethos.
• Participate in strategic planning to elevate the service model across MFT and contribute to customer lifetime value