POSITION SUMMARY

As a key member of our operations team, the Vice President of Operations is responsible for growing the value of a set of 53 Carl’s Jr’s restaurants in Los Angeles County. This will be achieved principally by increasing profit and traffic. To do so, a VP’s primary focus is on selecting, developing, and leading store and district management teams to consistently achieve and exceed all expected results.

KNOWLEDGE, SKILLS & EXPERIENCE

• 3 - 5 years’ experience as a Quick Service Restaurant (Q.S.R.) Director or above and/or at least 3 - 5 years multi-unit restaurant management experience in other food service concepts
• Bachelor’s degree or Masters degree (preferred)
• Valid Driver’s License and proof of insurance
• Working knowledge of personal computers and related software (Microsoft Outlook, Word, Excel, PowerPoint)
• Ability to hire, train and develop strong teams to operate and grow the Brand.
• Ability to create and foster a cohesive team in an empowered environment.
• Entrust District Managers to effectively manage and operate the restaurant with limited supervision and demonstrate organization, planning, delegation, teaching, and coaching skills.
• Ability to maintain Operational Excellence and Brand Integrity and continue to lean into the business.
• Ability and desire to participate and lead cross-functional teams to improve operational efficiencies/capabilities.
• Excellent oral and written communication skills
• Good interpersonal skills to effectively communicate with a diverse group of people, restaurant management, area management, and all levels of corporate personnel.
• Detail, result and deadline oriented with professional demeanor.
• Independent self-starter with a can-do attitude
• Flexible and ability to adapt to rapidly changing priorities.
• Willingness to learn and take on new assignments.
• Strong organizational skills

PHYSICAL REQUIREMENTS/ENVIRONMENT / WORKING CONDITIONS

• Office and Restaurant environment. Extended periods of standing, sitting, typing and looking at a computer screen. May also require some reaching, bending, and lifting.
• Ability to travel to restaurant locations up to five times a week.

BUSINESS KNOWLEDGE

Understands and uses economic, financial, market, and internal data to accurately diagnose business strengths and weaknesses in order to identify key issues and develop suitable strategies and plans. Knows the dynamics of how our business makes money and creates value. Coaches and teaches others on value creation and the vision for the future.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their Manager in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

OBJECTIVES OF THIS ROLE: ONLY APPLY IF YOU WILL MEET OUR 5 ROLE OBJECTIVES

• Take 100% responsibility & accountability (either directly or via staff) for all sales growth objectives, IBF (Income Before Facility Costs), Budget by Category, Food Quality, and Guest Experience.
• Results driven; hands-on owner operator & entrepreneur mind set.
• Grow sales by 5% versus last year.
• Monthly positive transaction growth versus last year.
• Develop current talent and hire/train new talent.

CREATING ACCOUNTABILITY

Holds individuals and teams accountable for delivering results and high standards of performance. Visibly and powerfully recognizes and rewards excellent performance. Quickly and effectively addresses poor performance and failure to execute to our standards.