SKILLS & KNOWLEDGE:

• Deep understanding of residential and support service regulations.
• Strong financial and administrative management skills (budgeting, contracts, performance management).
• Experience working with labor relations and unionized environments.
• Exceptional communication, problem-solving, and change management abilities.
• Proven ability to inspire teams and drive organizational growth.
• Availability: Ability to work onsite 4 days/week, 1 day remote, with flexibility for evening/weekend emergencies and travel to program sites.

ABOUT THE ROLE

JEVS Human Services is seeking a dynamic and visionary Vice President of Program Operations to lead a portfolio of residential services supporting individuals with intellectual disabilities and behavioral health needs. With oversight of a $25M budget, six direct reports, and a team of 200+ professionals, this leader will shape strategy, strengthen operations, and deliver high-quality, person-centered services that empower individuals to live with greater independence and dignity.
The Vice President will serve as a key division leader—driving innovation, ensuring operational excellence, and fostering a culture of collaboration across programs. This role is highly visible, requiring strong leadership, strategic thinking, and a passion for advocacy and partnership.

WHAT YOU’LL DO

• Lead with Vision: Set a clear direction for residential services, mobilize staff around division goals, and represent JEVS at the local and state levels.
• Drive Operational Excellence: Oversee Community Living Arrangements, Supported Independent Living, and Life Sharing programs serving 150 individuals annually.
• Champion Quality & Outcomes: Use data, customer feedback, and best practices to drive continuous improvement and measurable results.
• Build & Inspire Teams: Develop leaders, support a unionized workforce, and create a culture of accountability, collaboration, and recognition.
• Ensure Fiscal Stewardship: Manage multi-source funding, oversee budgets, and work with Finance and Advancement teams to maintain sustainability and growth.
• Strengthen Relationships: Build strong partnerships with funders, regulators, donors, and community stakeholders to advance JEVS’ mission and expand impact.