JOB OVERVIEW

As Vice President of Operations for Sun Hill Properties and Managing Director of Hilton Universal, you will lead the strategic and operational oversight of multiple hotel properties, ensuring alignment with corporate and franchise standards while maximizing profitability, guest satisfaction, and operational excellence. You will play a pivotal role in driving GOP growth and Revenue Growth Index performance. The position requires a dynamic, hands-on leader with a deep understanding of hospitality operations, financial acumen, and an unwavering commitment to service excellence.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field required.
• Minimum of 10–15 years of progressive hotel operations experience, with at least 5 years in a senior leadership or regional operations role within a branded, full-service hotel environment.
• Proven track record of successfully managing high-profile hotel assets and leading large, multi-disciplinary teams.
• Demonstrated success in driving GOP, RevPAR, and Revenue Growth Index across multiple properties.
• Experience working within Hilton brand standards and franchise systems highly preferred.

REQUIRED SKILLS/ABILITIES

• Must be able to speak, read, write and understand English, additional language skills preferred.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Desire to participate as part of a team.
• Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Ability to apply supervisory/management (soft) skills.
• Proficiency in the use of essential office and communication software, including Microsoft Office Suite, Zoom, Adobe, and related platforms; demonstrated ability to effectively lead teams in remote and hybrid work environments
• A strong commitment to staying abreast of technological advancements, with a sophisticated understanding of and proficiency in artificial intelligence tools and systems to support strategic decision-making and drive operational excellence.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE, OTHER THAN AN “AT WILL” EMPLOYMENT RELATIONSHIP.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt (per the Fair Labor Standards Act)