Vice President of Retail Banking at ITASCA BANK & TRUST Company

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Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Banking, Sales Leadership, Customer Relationship Development, Deposit Growth, Team Leadership, Coaching, Mentorship, Regulatory Compliance, Organizational Skills, Delegation Skills, Community Engagement, Market Competitiveness, Performance Standards, Training, Product Knowledge, Networking

Industry

Banking

Description

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged. The Vice President of Retail Banking is responsible for leading retail banking operations to drive sustainable deposit growth, strengthen customer relationships, and reinforce the Bank’s community presence. Working closely with the retail banking team, marketing, and senior management, this role supports strategic initiatives that expand sales opportunities and enhance market competitiveness. The VP of Retail Banking actively engages in community-based activities, leads customer acquisition and retention efforts, and ensures service quality expectations are consistently achieved. Essential Functions Own and execute the Deposit Growth Plan referenced in the bank Strategic Plan. Build and lead a Sales and Service culture within Retail to support deposit growth goals while maintaining strong quality service. Create a goal and accountability structure to ensure staff’s alignment with sales and service initiatives using performance standards, monitoring, and reporting. Provide guidance and support for the initiatives communicating successes and concerns. Own the Customer Relationship Module for the Retail team and hold members accountable for usage. Ensure staff is well trained and a friendly, professional environment is maintained. Provide coaching and mentorship to the team. Ensure staff members have a strong working knowledge of bank products and services, provide customers with accurate information, and regularly identify opportunities to help customers with additional products and services, including referrals to other areas of the bank. Conduct regular staff meetings to share information, answer questions, provide feedback, or discuss methods to achieve sales, service and operational goals. Lead the Quality Service Committee to share and review feedback from customers, monitor trends and make changes to improve processes, products and/or service. Actively participate in various community-based activities within the bank’s market to demonstrate Itasca Bank’s commitment to community. Ensure staff members complete prescribed training annually and are knowledgeable of regulatory requirements. Assess and continually evaluate the competitiveness of our deposit products and services compared to peer banks and suggest and execute changes if needed. Monitor deposit pricing in the market and make necessary rate adjustments to stay competitive while preserving the net interest margin and Bank earnings performance. Help build and maintain product lines that meet and/or exceed the customer’s needs. Formulate and communicate action plans for carrying out products; train and leverage support staff on products; and serve as a resource for staff. Maintain continuous awareness of competitive products and business development opportunities. Supervisory Responsibility This position is responsible for all retail banking departments and staff. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. This role may require Saturday work. Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Required Education and Experience Bachelor's degree in business management or related field or equivalent combination of education and relevant experience Minimum of 8 years of progressively responsible experience in retail banking, including leadership of branch or retail teams Demonstrated success in sales leadership, deposit growth, and customer relationship development Extensive experience driving deposit growth, relationship-based sales, and cross-functional referrals within a financial institution Experience contributing to or executing strategic plans, including deposit growth or retail performance initiatives Experience representing a community bank through local business development, networking, and civic involvement Proven experience leading, coaching, and developing teams to achieve performance goals Exceptional organizational and delegation skills Experience ensuring compliance with banking regulations, internal controls, and required staff training Proficient Microsoft Office applications skills (Word, Excel, and Power Point) Preferred Education and Experience Experience leading multi-branch retail banking operations Prior experience at a community bank Advanced leadership training or professional banking certifications AAP/EEO Statement Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

The Vice President of Retail Banking is responsible for leading retail banking operations to drive sustainable deposit growth and strengthen customer relationships. This role involves engaging in community-based activities and ensuring service quality expectations are consistently achieved.