ELECTROSONIC IS WHERE IMAGINATION COMES TO LIFE!

Founded in 1964, Electrosonic is an international audio-visual and technology services company that designs, builds, and supports innovative solutions creating lasting experiences where people live, work and play.

SERVICE DELIVERY & CUSTOMER EXPERIENCE

• Ensure consistent, high-quality delivery of managed and support services across all regions.
• Own and improve service performance metrics such as SLA compliance, uptime, issue resolution time, and client satisfaction.
• Develop a service culture focused on reliability, responsiveness, and continuous improvement.
• Work with leaders of other lines of business to develop consistent customer experience for our clients and partners.

SKILLS & QUALIFICATIONS:

• Proven leadership experience in managed services, support services, or service delivery within a technology-driven business.
• Strong track record of improving customer experience, service operations, and scaling recurring service models.
• Demonstrated ability to lead change in a complex, multi-regional business environment.
• Strategic mindset with commercial acumen and hands-on operational capabilities.
• Experience developing and implementing service technologies and platforms (e.g., ITSM, CRM, RMM).
• Excellent communication, collaboration, and stakeholder management skills.
• Passion for continuous process refinement and improvement
• Ability to work with executive stake holders to drive change through a cross functional organization
• Bachelor’s degree in a relevant field; MBA or equivalent is a plus.

The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include:

• Medical
• Dental
• Vision
• Life and disability benefits.
• Wellness discount programs,
• 401