Vice President, OPS Account Management at BNY

Berwyn, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Experience, Leadership, Customer Service, Analytical Skills, Problem Solving, Organizational Skills, Attention to Detail, Team Player, Self Starter, Communication Skills, Multitasking, Fixed Income Knowledge, Data Management, Issue Resolution, Policy Implementation, Efficiency Improvement

Industry

Financial Services

Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Account Management to join our Archer team. This role is located in Berwyn, PA. In this role, you’ll make an impact in the following ways: Assist in the integration of new client operations after the on-boarding process is complete and act as main point of escalation internally and externally Implement new policies and procedures Responsible for yearly performance reviews and career development of direct reports. Conduct Quarterly on Ones with direct reports Become the central escalation point regarding issue and error resolution Maintain strong and professional working relationships both inside and outside the firm Oversee and enforce established procedures and controls Responsible for communicating up the organization any issues or exposure Provide detailed support to clients and internal management around operational procedures and best practices Continually seek out opportunities/ways to work smarter, faster, better and to create efficiencies in the daily workflows. Support and Lead Team Responsible for conducting monthly/adhoc team meetings as necessary. To be successful in this role, we’re seeking the following: Bachelor’s degree or the equivalent combination of education and experience is required. Minimum of 5-7 year(s) Operations experience (examples: processing, reconciliation, trading, corporate actions, opening new accounts) 1 Year Minimum of experience in leadership role and managing staff Focus on the highest level of customer service to the company’s clients. Knowledge of the Retail Managed Accounts information/data flow Knowledge of Institutional information/data flow a plus Experience working under tight timelines, producing accurate results, and mitigating risks Exceptional organizational skills, ability to prioritize, and manage multiple tasks while maintaining a high level of quality Strong analytical, research, and problem solving skills as well as attention to detail Team player with a positive attitude who can effectively train and supervise others Self starter attitude Ability to organize, manage data, prioritize tasks and work in a deadline oriented environment Ability to learn and adapt in a growing and changing environment Demonstrate aptitude in troubleshooting and complex problem solving Excellent computer skills Strong verbal and written communication skills with internal and external contacts. Ability to multitask in a fast paced environment and react to change positively. Attention to detail and highly organized with excellent follow-up abilities. Experience working with Fixed Income and multi-currency securities is a plus Ability to multitask in a fast paced environment and react to change positively. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Responsibilities

Assist in the integration of new client operations and act as the main point of escalation. Oversee established procedures and controls while maintaining strong relationships with clients and internal teams.