Vice President, Owner Relations (US & Canada)
This role is based at our corporate office in McLean, VA
This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton’s unique brands!

SUCCESS WILL DEMONSTRATE ITSELF THROUGH THE FOLLOWING ATTRIBUTES AND SKILLS:

• Establish an owner and management company account management model to deepen Hilton’s relationships with owners.
• Drive greater owner engagement by strengthening relationships within a franchise model

IT WOULD BE USEFUL IN THIS POSITION FOR YOU TO DEMONSTRATE THE FOLLOWING CAPABILITIES AND DISTINCTIONS:

• Experience serving owners and customers for a hospitality, travel, restaurant, or credit card company.
• Experience leading projects with a strategic focus, coupled with advanced account management expertise to foster long-term partnerships and drive business growth.
• Experience managing relationships within a franchise model, ensuring alignment and collaboration between franchisees and corporate leadership.
• Bachelor degree in Business Administration, Hospitality Management, or a related field (Master’s preferred).

YOUR RESPONSIBILITIES WILL ALSO INCLUDE:

• Advocate for owners’ interests within the company, ensuring that their needs, concerns, and expectations are understood and addressed.
• Monitor the performance of owner and management company property portfolios, analyzing key performance indicators (KPIs) such as NUG growth, Stay Score, RSI, and RPI.
• Identify areas for improvement and work with owners and management company team teams to implement strategies that optimize property performance and profitability.
• Maintain 2-way dialogue with Brand Category Heads, Brand Leaders, and Commercial program owners, HSM, Development, AD&C, Technology teams, etc., ensuring owner feedback is incorporated.
• Structure the Owner Relations team to add value to hotels and owners and establish a consistent approach (e.g. routines, materials, etc.) to drive key enterprise priorities including NUG, RPI, customer promise and owner margin.
• Evaluate and enhance owner engagement touchpoints, benefits, and recognition to ensure that Hilton is the first choice for owners

TO FULFILL THIS ROLE SUCCESSFULLY, YOU MUST POSSESS THE FOLLOWING MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Fifteen (15) years of experience in owner relations, account management, asset management, or related roles within the hospitality industry.
• Ten (10) years of managerial experience and building and motivating teams.
• Deep understanding of hotel development processes including financing, construction, and operations, and understanding of real estate principles.
• Willing to travel up to 50% to meet with property owners and visit properties, domestic and international