Vice President, Quality - APAC at Johnson Controls

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Customer Experience Strategy, Quality Management Systems, Regulatory Compliance, Lean Six Sigma, Root Cause Analysis, CAPA, Stakeholder Management, Risk Management, NPS, VOC Insights, Product Reliability, Supplier Quality, Cross-functional Collaboration, Change Management, Data-driven Decision Making

Industry

Industrial Machinery Manufacturing

Description

Job Description Summary The VP Quality – APAC is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the APAC region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards. The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth. Key Responsibilities 1. Strategy & Leadership Define and implement the APAC customer experience and overall quality strategy aligned with global Quality and regional business objectives Lead and develop a high-performing regional quality and customer experience organization Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management 2. Customer Experience (CX) Excellence Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales) Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights) Identify key customer pain points and lead cross-functional improvement initiatives 3. Quality Management & Compliance Ensure compliance with applicable quality standards, regulations, and certifications across APAC markets Oversee quality assurance processes, audits, and continuous improvement programs Drive product reliability and quality performance to meet technical specifications and customer expectations 4. Operational Excellence & Continuous Improvement Lead root cause analysis and corrective/preventive action programs (CAPA) Drive Lean / Six Sigma / continuous improvement initiatives across the region Strengthen quality systems, processes, and digital tools to improve efficiency and transparency 5. Cross-functional Collaboration Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment Collaborate with global teams to localize best practices for APAC markets Support critical business initiatives such as new product introduction (NPI) and key market expansion 6. Risk & Escalation Management Manage high-impact quality and customer issues across the region Establish escalation mechanisms and ensure timely resolution of critical cases Monitor and mitigate operational and reputational risks Qualifications Bachelor’s degree or above in Engineering, Quality Management, Business, or related field Minimum 12+ years of experience in quality, customer experience, or related functions, including regional leadership experience Proven track record in leading large, cross-functional teams in a matrix organization Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks Experience in industrial, HVAC, manufacturing, or related industries is highly preferred Strong analytical, problem-solving, and decision-making capabilities Excellent communication and stakeholder management skills, with ability to influence senior leadership Fluent in English; Mandarin is a plus for APAC regional collaboration Core Competencies Strategic thinking and execution Customer-centric mindset Leadership and team development Data-driven decision making Change management and influencing skills Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

Define and drive the overall customer experience and quality strategy across the APAC region to ensure products and processes meet regulatory and industry standards. Lead regional quality organizations and partner with global stakeholders to enhance customer satisfaction and operational excellence.