Vice President - Regional Service Centre at Great Eastern Life Assurance Co Ltd

Cuenca, Azuay, Ecuador -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Insurance Policy Administration, Training Development, Recruitment, Customer Service, Process Transition, Operational Procedures, Problem Solving, Interpersonal Skills, Business Acumen, Compliance, Continuous Improvement, Innovation, Regulatory Knowledge, High Net Worth Services

Industry

Insurance

Description

As the Vice President of Regional Service Centre, you will be an integral part of the Regional Service Centre (RSC) operations management team, contributing to the outsourcing operations to Malaysia. This involves setting up standard operating procedures, recruiting, and training staff within the RSC to maintain high standards of service. Additionally, you will establish operating procedures for Singapore's oversight on the RSC, ensuring seamless coordination and compliance with regional standards. Developing a team of staff in Singapore to handle HNW clients' policy services will also be a key aspect of your role, ensuring that the highest level of service is provided to our esteemed clients. You will play a pivotal role in leading and organizing a High Net Worth (HNW) policy service team. Your responsibilities will encompass the training and development of this team to ensure exceptional service delivery. You will undertake leadership responsibilities in: Transitioning Processes and People: Lead the transition of processes and personnel to the Regional Service Centre (RSC) in Malaysia, ensuring a smooth and efficient transfer of operations. Develop and implement comprehensive training programs to equip the new team in Malaysia with the necessary skills and knowledge to handle HNW policy services. Oversee the recruitment and onboarding of staff in the RSC, ensuring that the team is well-prepared to meet the high standards of service expected by our clients. Setting Up HNW Customer Service Processing Team: Establish a dedicated HNW customer service processing team within the RSC, focusing on delivering exceptional service to our high-value clients. Develop and implement standard operating procedures for the HNW customer service team, ensuring consistency and excellence in service delivery. Foster a culture of continuous improvement and innovation within the team, encouraging the adoption of best practices and new technologies to enhance service quality. Possess a degree holder and professional insurance qualifications Has more than 15 years of working experience in the insurance industry, preferably in roles related to insurance policy administration Is experienced in managing an off-shore centre Is experienced working in the life insurance industry in Malaysia Possess the ability to lead and manage a team, with excellent problem-solving and interpersonal skills, and strong business acumen Is prepared to travel and undertake short overseas assignments How you succeed Champion and embody our Core Values in everyday tasks and interactions. Demonstrate high level of integrity and accountability. Take initiative to drive improvements and embrace change. Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively. Who we are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Vice President will lead the transition of processes and personnel to the Regional Service Centre in Malaysia, ensuring efficient operations. Additionally, they will establish a dedicated HNW customer service processing team, focusing on exceptional service delivery to high-value clients.