Vice President Retail Banking at IC Federal Credit Union

Fitchburg, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Sales Management, Budget Development, Team Development, Strategic Planning, Member Service, Compliance, Communication, Market Analysis, Performance Metrics, Branch Operations, Vendor Management, Financial Education, Community Engagement, Technology Solutions, Problem Solving

Industry

Financial Services

Description

DESCRIPTIVE SUMMARY The Vice President of Retail Banking reports to the SVP of Operations. As a member of the Credit Union’s retail management team, this position plays a key role in driving organizational goals and our mission. Directs all aspects of operations for multiple branches and call center to ensure effective and efficient operations, quality of member service, and compliance with existing regulations and policies for each location. Participates in the strategic planning and management of the retail division. This position will oversee the administration of the Credit Union Service Organization NDIP (CUSO), including IC Insurance, Investments, and Retirement programs. ESSENTIAL JOB FUNCTIONS 1. Responsible for the hiring and personnel development of all Retail Banking Managers. 2. Mentor and develop branch leadership, fostering an environment of continuous learning and professional growth ensuring that all employees are properly trained, mentored and supervised in a manner that is consistent with the strategic/tactical goals and objectives of the credit union. 3. Establish objectives and performance goals for the Retail Management Team that contributes to achieving the Credit Union’s overall goals. 4. Demonstrate leadership in words and actions daily, act as a role model for success and engagement. 5. Create a positive work environment conducive to trust and transparency, ensuring branch cooperation, respect and teamwork with other branches, departments and members. 6. Communicate organizational goals, changes, and updates to branch teams, ensuring alignment and clarity. 7. Develop and analyze branch performance metrics, member feedback, and market trends to identify opportunities for growth and to measure the effectiveness of sales and service activities. Modify processes as needed. 8. Responsible for overall sales performance of branches. Plan, direct, and manage the business development, service, and sales activities in accordance with the organization’s strategic and corporate goals. 9. Develop sales and incentive programs that contribute to increased member profitability and branch operation efficiencies. 10. Partner with senior leadership to develop and execute retail branch strategies that align with organizational goals and priorities. 11. Lead and participate in special projects, including branch expansions, relocations, and process enhancements. 12. Keep abreast of changes in the industry and changing trends to react in a way that maintains competitiveness. 13. Responsible for the development and enforcement of various credit union policies and procedures. Ensure that all staff members have appropriate knowledge of related regulations and guidelines. 14. May serve on Ad Hoc Committees including ALM, Supervisory, and Compliance. 15. Oversee all branch operations, retail delivery channels, and member service functions ensuring branch operational and compliance tasks are achieved. 16. Support marketing campaigns, product rollouts, community engagement efforts, and financial education initiatives. 17. Foster a culture of exceptional member service across all branches by promoting best practices and adopting a service-first mindset. 18. Manage and support the IC Retirement and Investments CUSO’s (NDIP) including maintaining strong, mutually beneficial relationships with the sponsored broker/dealer. Provide regular reports relating to the progress of the CUSO’s business plans. 19. Manage vendor relationships and evaluate technology solutions that enhance retail division. Conduct vendor due diligence reviews within the Retail area. 20. Develop and manage the retail division’s annual budget, including staffing, facilities, and operational expenses. Analyze financial performance and ensure branches operate within budget while meeting growth and efficiency targets. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. JOB COMPETENCIES 1. Budget Development & Control: The degree to which the individual projects, develops, and meets budgets, in accordance with company financial guidelines and controls. 2. Management Effectiveness: The overall ability to supervise and direct people and/or resources to meet department goals. The level at which one is able to motivate people, plan and prioritize unit operations, respond to changing conditions, and manage costs effectively. 1. Membership & Deposit Growth: The level of membership and deposit growth achieved as compared against a pre-determined goal. 2. Organizational Relations: The degree to which the employee collaboratively works with other internal departments, agencies, and/or outside organizations. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles. 3. Results Driven: Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement. 4. Public Relations: The level of focus and professional service provided to customers and outside contacts. The productive relationship with community groups, outside representatives, and businesses within the competitive environment. The ability to diffuse problems and maintain a positive image of the organization. 5. Sales Leadership: Ability to develop, manage, and execute organizational sales plans and promotions, to meet overall company sales goals through effective leadership of retail management team. 6. Strategic Planning: The degree to which the incumbent gathers and interprets data, appropriately applies knowledge to the planning process, and generates strategic plans that contribute to the short- and long-term goals and objectives of the organization. Effectively conveys the vision, strategy, goals, and culture of the organization. Takes into account strengths, weaknesses, opportunities, threats, and any other factor that might possibly affect company objectives. EDUCATION/EXPERIENCE REQUIREMENTS (Education, Work Experience, Industry Knowledge) 1. A bachelor’s degree or equivalent with knowledge of marketing, sales and business development, banking operations and general management skills is required. 2. Seven to ten years of related retail experience, five of which should be in the managerial capacity of a credit union or other financial institution. 3. The individual must have a good working knowledge of channel management and development and be aware of emerging trends in the delivery of financial products and services. 4. Must have experience in managing and motivating sales teams to meet their objectives and performance goals. 5. The individual must possess self-initiative, excellent communication skills, a strong commitment to member service, and the ability to work collaboratively in a team environment. 6. Excellent verbal, research, and written communications skills. 7. Must possess strong Excel, Word, PowerPoint, and other database application skills. PHYSICAL DEMANDS Physical requirements include, but are not limited to, high-pressure office environment; ability to multitask; ability to work unusual hours including early morning, late evenings and weekends as needed. REQUIRED COMPLIANCE TRAINING Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position, including but not limited to the Bank Secrecy Act (BSA) and all regulations that fall within the BSA. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Monday - Friday, 8:00am-5:00pm

Responsibilities

The Vice President of Retail Banking oversees operations for multiple branches and the call center, ensuring effective service and compliance. This role also involves strategic planning and managing the retail division's objectives and performance.