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Vice President, Service Design (Innovation Center) at BNY

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Engagement Lead, Strategic Design, Design Thinking, Facilitation, Ideation Workshops, User Journey Mapping, Systems Thinking, User Research, Usability Testing, Data-Driven Insights, Communication, Storytelling, Collaboration Tools, Relationship Building, Creative Problem-Solving

Industry

Financial Services

Description

Proven experience as a Service Designer, Engagement Lead, or Strategic Design Practitioner, with a portfolio demonstrating impact in global financial services, fintech, or enterprise-scale transformation projects. Strong ability to analyze complex systems and problems, applying structured, analytical approaches to shape service and business strategies. Demonstrated expertise in design thinking, facilitation, and ideation workshops that bring diverse stakeholders together to co-create solutions. Deep knowledge of service design principles, user journey mapping, and systems thinking to reimagine experiences across multiple touchpoints. Experience conducting and applying user research, usability testing, and data-driven insights to inform strategic and design decisions. Strong communication and storytelling skills with the ability to translate research and strategy into compelling narratives for executive and cross-functional audiences. Proficiency in collaborative tools such as Figma, FigJam, Miro, Adobe XD, or similar platforms. A natural relationship-builder and trusted advisor, skilled at influencing across functions and creating alignment with key stakeholders. A strategic mindset and creative problem-solver, with intellectual curiosity and the ability to balance vision with execution.

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Responsibilities

The Vice President, Service Design will lead service design initiatives and engage with diverse stakeholders to co-create innovative solutions. This role requires a strategic mindset to analyze complex systems and shape service and business strategies.