Vice President Service at Siddons Martin Emergency Group

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Financial Acumen, Customer Satisfaction, Analytical Skills, Problem-Solving, Team Building, Communication Skills, Organizational Skills, Performance Management, Compliance, Service Operations, Technology Adoption, Employee Development, Relationship Management, Budget Management, Strategic Planning, Multi-Location Management

Industry

Description

Job Details Job Location: CORPORATE OFFICE - Houston, TX 77073 Summary The Vice President of Service is responsible for the strategic leadership, development, and execution of the Company’s multi-state, multi-unit Service Segment. This role provides oversight of service operations, financial performance, customer satisfaction, compliance, and talent development while ensuring alignment with the Company’s mission, values, and profitability objectives. Duties and Responsibilities The Vice President of Service provides executive-level oversight of all service-related operations and internal interactions across the organization. Responsibilities include, but are not limited to, the following: Establish and execute the strategic direction of the Service Segment in collaboration with executive leadership. Lead the development, implementation, and enforcement of performance metrics, accountability standards, budgets, documentation, and reporting requirements. Ensure compliance with all applicable legal, regulatory, industry, OEM, and company requirements. Enforce company policies and procedures as outlined in the Siddons-Martin Company Handbook and OEM operating manuals. Oversee service management teams and support employee development and engagement. Conduct routine and regular visits to service facilities across all regions. Participate in weekly Director and Regional conference calls and maintain regular communication with Regional Service Directors. Collaborate with Sales leadership to provide service support and alignment. Work cross-functionally with other business segments to ensure consistency and operational alignment. Review and analyze monthly Service Segment financial statements and provide insights and recommendations. Prepare and deliver monthly service segment updates for executive leadership and Board presentations. Maintain strong working relationships with OEM partners, vendors, and key stakeholders. Review contracts, bids, and RFPs for accuracy and alignment prior to final approval. Lead the advancement of technology adoption within the Service Segment, including the implementation and optimization of automated tools and systems to enhance operational efficiency, customer experience, visibility, and accountability across all service locations. Ensure customer service excellence and customer satisfaction remain at the forefront of all Service Segment operations, leadership decisions, and execution, with a consistent focus on responsiveness, transparency, accountability, and long-term customer relationships. Perform other duties as assigned. Supervisory Responsibilities Participate in the selection, onboarding, training, and development of service management staff. Provide constructive, timely performance feedback and evaluations for direct reports. Address performance management, discipline, and corrective actions in accordance with company policy. Qualifications Qualifications Demonstrated ability to set, execute, and achieve performance goals established by ownership and executive leadership. Proven track record of leadership success in a complex, multi-location environment. Strong financial acumen with experience managing revenue, margins, and operating performance. Excellent verbal and written communication skills. Exceptional organizational, analytical, and problem-solving abilities. Strong leadership, motivational, and team-building skills. Commitment to customer satisfaction and business performance. Ability to build and maintain positive relationships with employees, customers, OEMs, and vendors. Proficiency with Microsoft Outlook, Word, Excel, and company-provided software systems. Prior senior-level leadership experience required. Experience within the Fire and Emergency Services industry preferred. Revenue and Profitability Accountability The Vice President of Service is accountable for driving revenue growth and profitability within the Service Segment through adherence to company processes, pricing methodologies, and operational best practices. Significant service or parts discounting must be reviewed with ownership prior to approval. Performance will be evaluated, in part, on the ability to achieve gross revenue, gross profit, and customer satisfaction goals. Any material challenges impacting revenue generation must be promptly communicated to executive leadership with supporting analysis. Training and Professional Development The Vice President of Service is expected to participate in industry-specific training, certification programs, internal leadership development, and required company meetings as directed by executive leadership. Professional Conduct The Vice President of Service is expected to conduct themselves in a professional, respectful, and composed manner at all times. This includes maintaining positive interactions with customers, vendors, employees, and peers; refraining from inappropriate language or conduct; and representing the Company in a manner consistent with its values and leadership expectations. Education and Experience Bachelor’s degree in an industry-related field preferred. Minimum of 10 years of relevant industry experience, including at least 3 years in senior or executive management. Knowledge of repair principles and procedures within the heavy truck and emergency vehicle service industry preferred. Experience managing multiple locations or business units. Valid driver’s license and clean driving record. Certifications and Licenses EVT (Emergency Vehicle Technician) and ASE Heavy Truck certifications a plus. Leadership, customer service, or industry-related certifications a plus. Physical Demands While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus with or without corrective lenses.

Responsibilities

The Vice President of Service is responsible for the strategic leadership and execution of the Company’s Service Segment, overseeing operations, financial performance, and customer satisfaction. This role includes establishing performance metrics, ensuring compliance, and leading service management teams.