WHO WE ARE

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that’s why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Job Description

Reporting to the SVP Orbit Growth and Client Experience, you’ll be responsible for overseeing the Western regional operations to ensure growth, client satisfaction, regulatory compliance, and operational efficiency. This role also focuses on optimizing resource allocation, improving service standards, and driving regional growth.

The core parts of your role will be to:

• Leads a team of managers that manage the day-to-day Sales and Service operations of the region to drive growth and meet client experience goals, across personal lines.
• Collaborates with the other regions, commercial insurance, lifestyle, marketing & Business Development, Carrier Relations & Strategic Partnerships to ensure both sales and service strategies align with business objectives, reviewing performance regularly and adjusting strategies where necessary.
• Analyzes financial and non-financial reports (e.g., insurer reports, retention and premium growth trends, quote and call activity, closing ratios) to identify opportunities for business improvement, customer satisfaction, and program growth.
• Leads the budgeting process and is accountable for the P&L for their region.
• Participates as a member of the IIS Council as well as the OGC SMT, contributing expertise and strategic guidance in setting initiatives that align with overall Board strategy.
• Responsible for identifying issues with the maintenance of the regional offices to the Manager, Facilities and works closely with them to have them resolved. Recommends strategies for expanding or acquiring new office space and collaborates with Facilities, TE and Finance to decide on the best path forward.
• Promotes a healthy and safe workplace and responsible to execute on all health and safety requirements and report monthly into Employee Experience Operations.
• Stays informed of industry trends and best practices, attending workshops, reviewing professional publications, benchmarking against best-in-class practices, and participating in professional associations.
• Represents Orbit at industry events, ensuring strong brand visibility and engagement with key partners.
• Ensure compliance with licensing, security, and regulatory standards.
• Monitor performance metrics and implement process improvements.
• Develop and maintain strong relationships with key clients and stakeholders.
• Oversee regional training programs to enhance staff performance.

Qualifications