Vice President, Workforce Planning Management - Chase Travel at JPMC Candidate Experience page

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Strategic Decision-Making, Team Leadership, Analytical Skills, Data Correlation, Applied Mathematics, Business Acumen, Presentation Skills, Relationship Building, Stakeholder Influence, Process Improvement, Change Management, Project Management, Workforce Planning, Operational Efficiency, Continuous Improvement

Industry

Financial Services

Description

Join our dynamic Workforce Management team at Chase Travel Group, where strategic workforce solutions are at the forefront of enhancing customer service and operational efficiency. This team delivers Chase Travel Group customer service businesses with strategic workforce solutions to meet customer demand, enhance operational efficiency, support business objectives, and drive continuous improvement. As a Vice President, Workforce Planning Management within Chase Travel Group, you will lead the strategic workforce planning efforts for the Workforce Management team. You will be responsible for developing and implementing strategies that impact staffing and service levels, ensuring alignment with the organization's service objectives and financial goals. You will lead a team of workforce planners, collaborate with key stakeholders, and utilize data-driven insights to foster a culture of continuous improvement and operational efficiency. Job responsibilities Lead and mentor a team of workforce planners, fostering a collaborative and high-performance culture within the team and demonstrating proven leadership and team management skills, enhancing strategic alignment. Identify opportunities for process improvements and implement best practices in workforce management, focusing on innovative workforce strategies and continuous improvement to enhance operational efficiency. Stay updated with industry trends and innovations in workforce planning. Work closely with senior leaders across finance, call center operations, human resources, recruiting, training, and voice of the customer teams. Build strong relationships with internal and external stakeholders to ensure alignment and effective communication. Engage with a wide range of stakeholders to align workforce strategies with overall business goals. Align workforce planning with servicing objectives and financial goals and develop and implement workforce planning strategies to ensure optimal staffing levels. Influence broader strategic decisions impacting staffing across Chase Travel Group. Utilize analytics, data correlation, and applied mathematics to drive workforce planning decisions. Employ advanced analytics to inform strategic workforce decisions, rather than just financial reporting. Present data-driven insights and recommendations to senior leadership. Required qualifications, capabilities, and skills 7+ years of experience in workforce management for a contact center environment. Proven track record of strategic decision-making and effective team leadership. Bachelor’s degree in business, workforce management, statistics, or a related field. Strong analytical skills with expertise in data correlation and applied mathematics. Excellent business acumen and presentation skills. Ability to build strong relationships and influence diverse stakeholders and clients. Preferred qualifications, capabilities, and skills MBA or advanced degree preferred. Familiarity using workforce management software and tools. Proficient in creating and delivering presentations to executive audiences. Experience leading change management initiatives and managing complex projects.

Responsibilities

Lead the strategic workforce planning efforts for the Workforce Management team and develop strategies that impact staffing and service levels. Collaborate with key stakeholders and utilize data-driven insights to enhance operational efficiency and support business objectives.