GENERAL INFORMATION

Salary
£35,130 - £42,000
Working Pattern
Full Time
Vacancy Approach
External
Location
Doncaster, Hull, Leeds
Region
Yorkshire and the Humber
Closing Date
05-Sep-2025
Business Unit
NPS YatH Public Protection (2021)
Post Type
Permanent
Civil Service Grade
Other
Number of jobs available
4
Reserve List
12 Months
Job ID
9074

DESCRIPTIONS & REQUIREMENTS

Job description

SUMMARY

The post holder will have direct contact with individuals and their families who have been victims of serious crimes, including those involving violent, sexual, or stalking and harassment offences.

The key roles of the Victim Liaison Officer (VLO) are to:

• Provide information to victims and their families during the key stages of the offender’s sentence/hospital order and contribute towards the assessment and management of the risk of harm to victims and their families.
• Liaise with, provide, and analyse information for, and give advice to criminal justice agencies and other partner agencies to ensure that the perspectives of victims and their families have been considered.
• Work in partnership with other agencies with the aim of preventing reoffending and meet the needs of victims, whilst considering the rights and needs of offenders.

The post holder requires knowledge and understanding of the criminal justice system, including the functions of the courts, prisons, probation, and the Parole Board, as well as Youth Justice Services and the arrangements for Mentally Disordered Offenders. The post holder will be required to travel on a regular basis to maintain contact with victims, their families, and other professionals who may be based across rural and urban areas.
The post holder must work within the aims and values of the PS and HM Prison and Probation Service. This includes demonstrating a commitment to equality and inclusion in line with PS policies and procedures.
The post holder must ad to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Some out of hours working may be required during the week and weekends.

EXPERIENCE

• Experience of working with people from diverse backgrounds who have experienced a range of social/personal difficulties, communicating effectively and sensitively, and working in a trauma-informed way.
• Experience of working with diverse communities including promoting equality and valuing diversity.
• Knowledge and understanding of the assessment and management of risk in relation to offenders and victim safeguarding.
• Knowledge and understanding of the Criminal Justice system and related agencies.

JOB DESCRIPTION ATTACHMENT

• 
  PS-JES-0046 Band 4 Victim Liaison Officer JD v4.0.pdf (Job Description Attachment)

EXPERIENCE

We will assess your experience for this role via the following methods
CV or Work History, Experience Questions
Experience Questions Application Form Question Word Limit
750
Evidence of Experience
CV or Work History, Experience Questions

EXPERIENCE

Your Experience for this role will be assessed at interview. To learn more about Experience and how they are assessed .

WE WILL ASSESS YOUR EXPERIENCE FOR THIS ROLE VIA THE FOLLOWING METHODS

Experience Questions

RESPONSIBILITIES, ACTIVITIES & DUTIES

The job holder will be required to carry out the following responsibilities, activities and duties set out below:

• Liaise with the victims and their families to ensure they are informed about key stages and developments regarding an offender’s sentence or hospital order as set out in the VCS and VNS.
• Use computer-based administrative systems to obtain relevant information and to produce, update and maintain records relating to victims, and other documentation, within agreed timescales.
• Assess the risks and needs of victims and their families and complete any required actions within appropriate timescales including home and/or alternate location visits as required in accordance with the PS VCS and VNS Guidance.
• Identify changes in risk or need and refer to senior managers and professionals in other agencies as appropriate.
• Carry out safeguarding children and safeguarding adult duties in accordance with the PS statutory responsibilities and agency policies.
• Ensure effective referrals to, and communication with, other probation colleagues and professionals in other agencies.
• Participate in a range of interprofessional meetings to represent victims and their families (and/or the PS) to support risk management and safeguarding of victims.
• Carry out duties in accordance with policies and legislation governing parole proceedings, and to support victims and their families to write a personal statement and/or present their statement to the parole board in person or remotely.
• Provide training and mentoring support to new VLOs and other probation practitioners and educate professionals from other agencies about the VCS and VNS and their responsibilities.
• Engage in ongoing learning and development to maintain up-to-date knowledge and understanding of current policies, legislation, and best practice, including completion of all mandatory training.
• Provide cover within the victim liaison unit as appropriate.

The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (w specified in Wales) Welsh.

The key roles of the Victim Liaison Officer (VLO) are to:

• Provide information to victims and their families during the key stages of the offender’s sentence/hospital order and contribute towards the assessment and management of the risk of harm to victims and their families.
• Liaise with, provide, and analyse information for, and give advice to criminal justice agencies and other partner agencies to ensure that the perspectives of victims and their families have been considered.
• Work in partnership with other agencies with the aim of preventing reoffending and meet the needs of victims, whilst considering the rights and needs of offenders