OVERVIEW

Work type: Full time
Salary: $79,122 - $96,073
Grade: VPSG3
Occupation: Customer Service/Call Centre
Location: CBD
Reference: VG/DJ9052JUNE2025
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Utilise your customer service and call centre expertise to provide support and advice to the Victim Services Support and Reform branch
• Ongoing, full-time role working with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 3: $79,122 - $96,073 plus superannuation

The Victim Support Worker plays a key role in ensuring high-quality service delivery for victim-survivors of family violence and victims of crime that occurs in Victoria.

Some of your duties will include:

• Acting as a first point of contact for enquiries to the Helpline by responding to calls, electronic referrals, and text messages
• Providing trauma-informed case management and advocacy to victim survivors of family violence, ensuring their safety and well-being
• Ensuring that all relevant work activities are accurately recorded in accordance with privacy legislative requirements and other relevant policies.

To learn more about this role before applying, please read the attached position description.