TECHNICAL KNOWLEDGE

• You have the ability to support marginalized and vulnerable clients who are victims or witnesses of crimes, including but not limited to intimate partner violence, sexual assault, child abuse, and homicide
• You have crisis response and intervention skills to help clients in need
• You can interpret and apply relevant legislation and policies about victims of crime and court proceedings to support clients in their understanding of legal court processes

JUDGEMENT AND PROBLEM SOLVING SKILLS

• You can identify risks to clients, develop case plans, make appropriate referrals and communicate to justice partners
• You can address complex client needs based on information provided
• You can recommend new services or service improvements and foster co-operation when implementing changes
• You can collaborate with your team members and manager on complicated and contentious issues

COMMUNICATION, INTERPERSONAL AND TEAMWORK SKILLS

• You can support clients from diverse communities and be sensitive to their needs
• You can network with community agencies and work together with criminal justice partners
• You can write reports and case file summaries
• You can help develop and deliver training programs and public education sessions
• You can contribute to an inclusive environment for your team members and clients

CASE MANAGEMENT, ORGANIZATIONAL AND PLANNING SKILLS

• You can manage a large caseload of files with little supervision
• You can prioritize work in an environment with challenging and urgent deadlines

COMPUTER SKILLS

• You can use a variety of MS Office software for communication, reports, and presentations
• You can work with database systems to access and maintain case and client records
• You can use video conferencing systems and applications to engage with clients

DON’T MEET EVERY QUALIFICATION?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

HOW TO APPLY:

• You must apply online.
• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• Read the job description to make sure you understand this job.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

LANGUAGE REQUIREMENTS AND ASSESSMENT:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the “position(s) language” section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.

As a team member with the London Victim/Witness Assistance Program (VWAP) office, you can expect the typical day to include responsibilities such as:

• Informing clients about their case, victims’ rights, and what they can expect during the criminal court process
• Educating and helping victims and witnesses understand their role in the criminal justice system
• Providing emotional support and crisis intervention to vulnerable clients through a trauma-informed and victim-centered lens, including assessing risks and needs
• Maintaining relationships with criminal justice partners and community agencies to advocate on behalf of your clients and refer clients for services like counselling and safety planning
• Documenting throughout the case management process to create timely and accurate case notes
• Participating in projects to review and improve services, committees to collaborate and build relationships, and public education activities to promote the progra

This role comes with a comprehensive compensation and benefits package that includes:

• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services
• Inclusive Counselling Services, which provides confidential mental health support from professionals belonging to diverse communitie